My Adobe PDF's are not Syncing with my Team Drop Box

Hey @RoxanneRB, sorry to hear you're having issues with this.

Can you please let me know how exactly you're uploading the files to Dropbox and where did you check the sync?

If you're referring to the desktop app, can you confirm that it's up to date in your menu bar/system tray and not still syncing?

Also, can you see the files on our website when you navigate the mentioned folder?

Let me know what you find and we'll take it from there, Roxanne.

I am saving the files via my file manager - Drop Box is linked to my file manager. I don't click on the desk top app to save files in Drop Box.

On my computer, on the bottom bar next to the time is a DropBox Icon. Currently it has a little blue symbol on the bottom right of the icon. When I open it up I can see what is synced to Drop Box when I save it. I do not see my PDF's being Synced. I can see them in Drop Box, but this is a shared, Team Drop Box and it is not able to be seen by my boss, even when he accesses the Drop Box folders online.

Hi @RoxanneRB, if there is a blue syncing symbol, then it means it is still in the process of syncing, and hasn't completed yet.

Could you try quitting the Dropbox desktop application completely and then restarting it?

Do you want me to uninstall Drop Box from my computer, than go online and download it back on to my computer?

No, I'd like you to quit the app from the system tray/menu bar, and then reboot it, to see if this helps.

Okay, I quit it from the task bar. How do I reboot it?

Since it sounds like you're on Windows, click the Start button and then look for Dropbox in the left, and run the app.

Ok, I did that. I will see if this works now.

Thank You!

After I quit the Drop Box on my task bar and then re-started it from my start menu, I uploaded a PDF to Drop Box. Only I can see it. It has a little blue icon on the right hand corner. So does my Drop Box on the task bar. Only Excel and Word sync, and upload. Not PDF's.

Hey @RoxanneRB, sorry to jump in, but I just wanted to mention that you'll need to let the desktop app sync your changes until it's 'up to date' in your system tray and not syncing, before others will be able to see them.

Once it's synced the syncing icon will change from the blue syncing icon to the green one.

It has been syncing for months 1,887 files that I uploaded from another file manager (One Drive). Looks stuck....

Thanks for the update @RoxanneRB

Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?

I tried that fix you linked me too, it still says uploading 1,888 files

Nancy

Hi from me as well, @RoxanneRB! Sorry for jumping in.

Can you clarify for me how exactly you uploaded these files to your Dropbox account from One Drive?

Also, what’s the app version of the desktop app running on your computer?

I don't know where to find the app version, just says Dropbox.

I downloaded the files from One Drive, and uploaded them to Dropbox. That is the only way I can do it.

Nancy

You should be able to see the app version of your Dropbox app by hovering over the small Dropbox icon that should be showing in your system tray (at the bottom part of your screen, close to your clock settings).

Well, I have been using the sync fixes recommended by the community. I used "fix hard links," I uninstalled and re-installed Dropbox. But I am stuck at 2,093 files not synced.

Do these files that aren't syncing still have any syncing icons on them? Are they all in the same folder, or in random locations in Explorer when you look for them?

I have files in my File Manager/Dropbox that still have the syncing icon on them. Others have a green check mark.

I paused syncing yesterday and today I have 2,322 files stuck syncing.

Hannah

Hey @RoxanneRB, thanks for the additional info.

Can you also let us know your computer's OS and version and also the version and sync status of the Dropbox app?

To see the version and sync status of Dropbox, you'll need to hover over your Dropbox icon with your mouse.

If you could send us a screenshot of that, it would be even better.

Windows OS.png Dropbox Version.png

Nancy

@RoxanneRB, can you also check your Dropbox app's bandwidth (via your app preferences) in case there's any limitation there?

I have he bandwidth on Do Not Limit

Thanks for clarifying that for us @RoxanneRB - much appreciated.

Could you send us a full screenshot of the app's status as shown in your system tray?

Also, can you try clicking on the 'view sync issues' button after clicking on your avatar after you clicked on the app's icon in the system tray?

Dropbox 6-27-23.png

As you can see it has the syncing logo on it.