Today, a Dropbox icon appeared in my dock that wasn't there before. Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
Hi Everybody,
We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.
Regards,
Ben
Hey @ianmh, thanks for your post.
Does this icon take you to your Dropbox folder, when clicked on?
If so, that's actually the normal behavior of the Dropbox app and it can't be disabled through Dropbox.
Perhaps there's a way to hide the icon through your OS settings.
Let me know how it goes.
I have the same problem. Yesterday the Dropbox app did not show up in the dock and now it's there permanently. There is no clear way to remove it. I assume something changed with a silent update.
Thanks for the reply. Let me be clear that this is *new* behavior -- the icon wasn't there yesterday -- so I don't understand how it can also be the normal behavior. If this is the new normal, a setting to bring back the old behavior would be much appreciated!
Here is a Twitter post mentioning the same issue, for what it's worth: https://twitter.com/perrythopolis/status/1648423223753842688
Hi everyone, could you attach a screenshot showing what you're describing, and the options you get in the context menu when right clicking the icon.
Could you confirm the version of the Dropbox desktop application you're running? You can see this by hovering over the icon in the menu bar.
v172.4.7555
Hey @ianmh and @jaohar!
Is it alright if we open a ticket for each one of you, and look into this further?
came here for this as well. it just opens the dropbox folder. don't need it. can't unpin it, can't quit it, no option in preferences to remove it, nothing. if i quit dropbox from the menu bar it disappears. 🙄🙄🙄🙄🙄
Same thing's happening to me. Version 172.4.7555
I'm on a MacBook Pro M1 with MacOS Ventura.
Same thing's happening to me. Version 172.4.7555. Very annoying to have an app run rougue and not respect my workspace. I either have this icon on the dock or completely quit dropbox. Please tell me this is a bug dropbox is not forcing an advertisement on us? This is already a pro account.
I am also having this issue. I have Mac OS Ventura 13.3.1 and Dropbox version is 172.4.755. Even when I right-click on the Dropbox icon and select "Hide," it remains in my dock.
Same here. Version 172.4.7555, MacOS Monterey 12.6.3.
Unlike, say, Fantastical (an app that I run from the menubar but has a dock icon if I open a full window), choosing "quit" from the dock icon does nothing, and cmd+Q from the window it opens also does nothing. As others have said, quitting from the menubar quits dropbox entirely and stops sync.
This is not expected or desired behaviour and is inconsistent with how Dropbox has behaved up to an hour ago. I restarted my computer this afternoon and now I have a dock icon that will not go away.
Thanks for bringing this to our attention. We are actively investigating this issue. I will post an update here as soon as I have more information.
I'm having the same issue, unexpected icon and can't seem to hide or remove the icon.
MacOS Ventura 13.3.1 (22E261)
Dropbox v172.4.7555
I have the same issue. Dropbox appeared in my dock today, clicking it takes me to my Dropbox folder, clicking quit does nothing. If I use the quit option in the top bar, the app quits and both top bar and dock icons disappear. Both come back when I reopen Dropbox.
Desired behavior is to have Dropbox running/syncing in background without a dock icon showing.
MBA M1 2020
MacOS Ventura 13.3.1
If Dropbox support isn't aware of this and has to "investigate", that is very, very troubling. I get to decide what goes in my Dock, not Dropbox or any other developer. So, this is either a bug (then fix it...and don't perform updates without explicitly asking our permission) or it's intentional. And if it is intentional then, at the very least, have the common decency to allow us to hide the icon. Seriously.
This happened to me as well. Was not there yesterday, showed up today and won't go away. I'm running v. 172.4.7555 on Big Sur (11.7.6).
Thank you, this is resolved for me. Had to restart Dropbox twice as suggested. Version number is the same.
Fixed for me as well (after a second restart). Thank you!
FIxed for me too (after 2 restarts). Thanks for the quick resolution here.
This worked for me too, thank you! Two restarts of the app and everything is back to normal. Appreciate the quick resolution!
No luck on my end. I restarted Dropbox three times and still had the dock icon.
I just restarted my Mac, and it's still there. 😞
Yes, like everyone else took 2 restarts. Glad the bug is fixed.
Sure, that sounds good, thanks.
It worked! Thanks for the quick fix!
I still have the icon in my dock.
Is there anything else I can do?
It keeps reappearing. Please can it not appear in the first place?
