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Context Menu Not Working after recent update.

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I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dropbox link, or view on dropbox.com. Make available offline and online-only works though.

My mac is Monterey (ver.12.6.4) on macbook pro 2016

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Megan

Hi @athenabeta , thanks for posting here, let's have a look!

In regards to your context menu not working, can you clarify the app's current syncing status, please?

Also, have you tried quitting the app, and then signing in again?

Keep me posted, and we'll take it from there!

athenabeta

Hello Megan,

I've check the status and it is "√ Your files are up to date."

I tried installing dropbox app twice as well as sign in and out once, which doesn't seem to solve the problem.

Megan

Hi @athenabeta , thanks for your speedy reply!

I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it. That should give you the app's version. Can you check, and let me know?

Also, it might sound trivial, but have you tried re-starting your device at all?

athenabeta

Hello @Megan ,

I've check the version like you asked and it say "Dropbox 170.4.5895 Up to date". I also have restart my mac several time since update/reinstallation.

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Walter

Hey @athenabeta - sorry to jump in here, but do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

If so, you might want to take a look at this discussion as well.

athenabeta

Hi @Walter ,

I have look into the discussion and could say that I have no backup and syncing or antivirus 3rd party apps running. I only have Dropbox currently.

I also tried relaunching Finder as well but doesn't solve the problem I'm having.

Hannah

Hey @athenabeta , would you mind just downloading and running the installer for the most recent version of the Dropbox app to update it, and see if that helps?

athenabeta

Hi @Hannah

I download and install the most recent version of the app from the link but it doesn't seem to help. The dropbox context menus, aside from setting offline and only, don't work.

Emmet

Hi there,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

athenabeta

Hello Emet, sorry it took so long to reply. I do not mind discussing more thru email.

Megan

Hi @athenabeta , can I send you an email, in order for us to have a closer look into this?

ImagePoint

2019 imac running Ventura. My dropbox recently went through some sort of upgrade on your end. Dropbox verson 185.4.6054. Now none of the dropbox menu items appear when I right-click a file?

Megan

Hi @ImagePoint, sorry to hear about that!

In regards to the context menu, have you tried rebooting your device at all? Also what do you see when you right click on a file, or folder in Dropbox?

Feel free to send me screenshots, so I can have visual on this.

Is the Dropbox folder located in the CloudStorage location for your device?

Let me know more, and we'll take it

ImagePoint

[Removed as per Community Guidelines]

Screenshot. Just restarted, no improvement. Dropbox is in my user folder

Jay

Hi @ImagePoint, I've removed the image due to personal information that was visible.

From the screenshot, it seems that the Dropbox folder is in the Locations menu on the bottom left. Could you try accessing it directly, instead of the shortcut you created, to see if the context menus appear when you right click files or folders from there?

ImagePoint

Yes, that works, and so I deleted the favorite I was using and made a new one and now it works. Did whatever change you made on your end cause this? Do I have to make all new shortcuts?

Megan

Glad to hear -or read in our case- that everything is back on track @ImagePoint!

It must have something to do with the OS, or the shortcuts if it was working when accessing Dropbox directly. You might need to either do it directly from the Dropbox folder, or create new ones.

I hope this clarifies!

athenabeta

Sorry to bring it up again from long absent. I am still having the same problem after several updates later. Only 'Make available offline' is working.

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Walter

Hey @athenabeta - sorry to hear about this.

Could you please clarify your device's OS and the version and status of the Dropbox app as shown in your menu bar?

Have you tried reinstalling the app since you first noticed this by the way?

athenabeta

Hi Walter,

I've tried reinstalling the app several time since. Right now the app version is 195.4.4995. My OS is macOS Monterey 12.7.4

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Walter

Thanks for the additional information there @athenabeta

Do you happen to be running any 3rd party apps that might be causing issues like antivirus programs or apps that monitor, sync or backup your files?

Also, can you clarify what happens when you click on the other options apart from the 'make available offline' one? Are you getting any error or is it just not responding?

athenabeta

I'm not sure about 3rd party apps for sync/backup or monitoriing but I am sure I don't have antivirus program.

When I click on other options the menu closes but nothing else happened. No error popup or anything, just silence.

BenDBX

Hi @athenabeta

I've informed our Engineering team of your issue and they are investigating. I'll let you know when I have an update.

Thanks,

Ben