Dropbox not syncing with iMac.

Myrna1

 

I copy edit a newsletter six times annually and have always found the interface between Dropbox and my IMac 17,1 challenging and, well, clunky. Now, however, I have no access either to the current files or to the rest of the team. Apple tech support indicates that my computer is fine, although I know that others have faced issues after installing the new MAC OS, Monterey 12.6.3.  I have followed the help center steps available on Dropbox, but the situation is unchanged.

 

I am incredibly frustrated, including with the inability to access any tech support from Dropbox, but am hoping there will be someone in the community who can help. Please! I will be grateful for any help you can give.

 

P.S. I have no idea if the label I selected is the right one. Guess I need help there, too!

 

I copy edit a neighborhood newsletter 6 times annually and have always found the interface between my iMac 17,1 and Dropbox to be challenging. Now, however, none of the current files I need or access to the newsletter team are available to me. I understand that the new version of the Mac operating system, Monterey 12.6.3 may have complicated an already challenging situation and have taken the steps suggested in the Dropbox help center, but there has been no change. Apple tech support indicates that the problem is not with my computer. I am incredibly frustrated, including with not being able to access tech support from Dropbox, and hope someone out there can help. Help!

Megan

Hi @Myrna1, thank you for reaching back to us, I hope you enjoyed your weekend!

 

Is it possible that your app is connected to a different Dropbox account, than the one you used when editing the content? 

 

You can check the app's preferences, then under Account, in order to see the email address linked to it. If I were you, I'd also use the events page, just to check what had last happened to the account. 

 

That'll help you get an idea as to when the content was added, or deleted. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

 

You also mentioned that you're all using separate Dropbox accounts, therefore you wouldn't need for the team leader to contact our Team, could also contact our Support, if you're on a paid plan.