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I get a conflicted copy when exporting videos via a third-party app.

Hi there,

Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp). Do I need to pause Dropbox every time I export a video now?

Dropbox has become increasingly buggy since the last big upgrade. Making files online only without my permission, messing everything up.

Thanks,

Fede

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Jay

Hi @fedeboraxx, thanks for bringing this to our attention.

Is this file in a shared folder when exporting from Adobe, or on their own cloud service?

Does the app create a temporary copy of the file and then overwrite it during the export process?

This will help me to assist further!

fedeboraxx

Hey Jay,

The file is being rendered into my dropbox folder (not the Adobe cloud, of course).

I don't know if it creates a temp file, but i imagine this is something many of your users do as well (exporting video).

Thanks

Jay

Do you have any other apps or services that could be monitoring the Dropbox folder at the same time as the creation of the file? This could be security software, indexing services, or anything else similar?

fedeboraxx

Nope

Hannah

Hey @fedeboraxx, can you actually send us a screenshot of how the name of the conflicted copy appears on your end, since you also mentioned something about a timestamp, so we can look into that?

domw

Has this ever been resolved? For the last few months, every time I export a video using Adobe Media Encoder, there are two files appearing in the destination folder: one that is corrupted and cannot be played, but it has the correct name, and a playable file with the addition (Conflicted copy) after the name that the file should have.

Nancy

Hey @domw, can you send me a screenshot of the new files that you see on your end?

domw

Sure, is this what you mean?

Nancy

Thanks for that! So, from what I understand, this is only happening when using Adobe Media Encoder, correct? Do you have another similar third-party app perhaps that you can test this with?

Also, does the issue persist even if you temporarily quit the Dropbox app?

sproutsteg

I have exactly the same problem with exporting from Adobe Premiere or Media Encoder.
Exporting from DaVinci Resolve works fine.
I’m on macOS 15.6, using an M1 Max MacBook Pro, and Dropbox version 236.4.5918.

domw

It also happens when exporting through Premiere directly. I haven't been able to test it while the Dropbox app was closed since the last time it happened, exporting it again solved the issue.

I'm also on MacOs, Macbook Pro M4 Max.

Nancy

Hmm, I see. So, is the issue resolved now, or does it only go away if you export your files twice each time, @domw?

Nancy

Hey @sproutsteg! Thanks for chiming in here, as well.

This seems to be specific to the third-party apps that you’re using, and not Dropbox.

Have you also quit the Dropbox app as a test, and the issue persists?

There has also been a new stable Dropbox app version released in the meantime (237.4.5655), so please make sure that your desktop app has been updated.

domw

The conflicted copies are always working perfectly fine, so usually I delete the corrupted file and rename the conflicted copy

I wouldn't say it's resolved, the error occurs sporadically. I haven't been able to replicate it, so I don't know if there is anything specific that triggers it.