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No Internet Connection Error - Can't Sign in - MacOS App

Good day,

After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error." Clearly, I'm on the Internet as I'm typing and submitting this.

I've tried the advanced troubleshooting support article including the offline installer and it still is giving the error. Updated the Network preferences within the app to No proxies, but error persists.

Apple M1 Pro

MacOS Ventura 13.2.1

Please advise.

Sincerely,

Buddy

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WardenBrim

Update:

I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago.

Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

That means it's resolved as far as Dropbox is concerned, but not for me.

I appreciate everyone's assistance.

Sincerely,

Buddy

All comments

Walter

Hi @WardenBrim, thanks for using Dropbox and welcome to the Community!

If you happen to be running any antivirus, VPN or firewall on your computer, could you temporarily disable them and try the offline installer from this page as well?

Let me know how it goes!

WardenBrim

Hey, Walter,

I'm not running an AV or VPN, firewall is off.

Any other ideas?

-Buddy

Hannah

Sorry to jump in here, @WardenBrim.

Can you access your files on our website as normal?

WardenBrim

I sure can!

Nancy

Hey Buddy!

Can you please clarify if you’re currently trying to connect to Dropbox via a home network or a company/work network instead?

WardenBrim

Hey, Nancy,

It's a home network.

WardenBrim

Update:

That means it's resolved as far as Dropbox is concerned, but not for me.

I appreciate everyone's assistance.

Sincerely,

Buddy

Stella5

I am suddenly having the same problem. Any ideas on how to fix it?

Megan

Hey @Stella5, happy Monday!

Just wanted to jump in here and check if you're still experiencing the same issue.

If you do, feel free to let me know the troubleshooting steps you might have tried on your end, if any.

Keep me posted, and we'll take it from there!

davekeyboardo

I'm having the same problem. I'm on macOS Sonoma 14.4 (shipping version) and Dropbox client v196.3.6817. Wirelessly connected and plenty of speed down, and 10mpbs up. Has always worked and not signing in even after reinstalls and restarts. Has always worked in past, so thinking it's this version of Sonoma or the client app?

Hannah

Hey @davekeyboardo, sorry to hear that.

Do you have any security apps that might be blocking your connectivity to Dropbox, like an antivirus, VPN, etc.?

davekeyboardo

Hi Hannah, no none of these are the issue. FYI, it resolved itself by re-installing the macOS Dropbox app 2x, and waiting for it to sync up. Finally, it came online and didn't disappear. It appears to me that the app does an "instant quit" several times when first loaded on macOS Sonoma 14.4, but eventually recovers per above.