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Option: Make available offline no longer available in context menu

Hello, I have all my files online only, but when I need to work with them I usually right click the folder and click 'Make available offline' but that option is gone since the last big dropbox update. How do I get this back please? I can't work like this.

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steemansnick

Hi, thanks for you quick reply. Shortly after I posted I found this thread that seems to solve the problem for now: https://www.dropboxforum.com/t5/Create-upload-and-share/I-can-t-see-any-sync-icons-next-to-my-files-in-my-Dropbox-folder/m-p/366686/highlight/true#M30585

Sorry for the inconvenience.

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Walter

Hey @steemansnick, sorry to hear you're having issues with this.

Can you please clarify your device's exact OS and send us a screenshot of the app's status and version as shown in your menu bar/system tray?

If you could also attach a screenshot of the options you get when you right click on the files in your Dropbox folder, I'd appreciate it.

Thanks!

steemansnick

Walter

No worries @steemansnick - I'm glad you managed to sort this out in the end and thanks for keeping me in the loop too.

See you around the Community and have a lovely week ahead!

abbipress

Hi there! I saw that this user had figured out his issue, but when I looked at the directions it was based on a Windows operating system.

I have the same issue - I have random desktop files with 'online-only' listed next to them. When I right-click, there is no option to 'make available offline'.

I've already tried uninstalling and reinstalling. I've made sure that Dropbox has full disk access. I'm operating on a MacBook Pro M1, Ventura 13.1 and my dropbox version is v168.4.4802

I've attached an example of what I'm talking about. I want to open up the instrumental version of this song. For some reason, it's the only offline file in the subfolder. Over the years of using dropbox to back up my files, I feel like things have gotten messier and messier and it's harder for me to access older files. I'm looking into alternatives because this is taking up way too much of my time trying to solve these weird sync issues.

Screenshot 2023-02-22 at 5.44.20 PM.png

Hannah

Thanks for your feedback here, @abbipress and sorry to see you're having trouble.

Can you tell me the current sync status of the app, as it appears when you hover your mouse over your Dropbox icon?

abbipress

Are you talking about this? Screenshot 2023-02-25 at 2.31.34 PM.png

Hannah

Thanks for this @abbipress.

Can you please confirm that you've also restarted both the Dropbox app and your computer ever since this started happening?

abbipress

Yes, many times.

Walter

Hey @abbipress, sorry to jump in here, but could you try the latest version of the desktop app from this page and let us know if this persists?

If it does, I'd appreciate a screenshot of the options you get when you right click on your files in the Dropbox folder.

abbipress

Hi sorry I moved last month and haven't been able to try this out. I just downloaded via the link you sent and I'm still having the same issue. It's very possible that I had synced all of my files at one point and then changed what I was syncing which cause this maybe? Because it's just so weird to me that this entire folder except for the 'instrumental' file is available, but the instrumental version is 'online-only'.

There's no option for me to download, even when I go on the browser version it doesn't appear in the original folder. Do I need to change my selective sync preferences? I really want to wipe my entire computer because these file sync issues are so confusing and complicated in my finder now, but I don't want to lose everything:( Screenshot 2023-04-14 at 10.26.37 AM.png Screenshot 2023-04-14 at 11.35.18 AM.png Screenshot 2023-04-14 at 11.34.39 AM.png Screenshot 2023-04-14 at 11.31.40 AM.jpg Screenshot 2023-04-14 at 11.27.27 AM.png Screenshot 2023-04-14 at 11.26.09 AM.png

Nancy

Hi from me as well, @abbipress!

From what I can see, it looks like you’re missing all Dropbox options from the dropdown menu. Do you see exactly the same thing if you right click on the rest of your files, as well?

Can you follow the accepted solution provided here, and let me know if you see any difference afterwards?

abbipress

Hi there! Correct, any file that I right-click doesn't have any Dropbox options. I just followed the steps for the Finder Extensions and Dropbox was the only one I had checked this whole time. Are there any other options for me? I just updated my mac to Ventura 13.3.1, not sure if that matters. Screenshot 2023-04-16 at 3.55.23 PM.png Screenshot 2023-04-16 at 3.53.15 PM.png Screenshot 2023-04-16 at 3.14.04 PM.png Screenshot 2023-04-16 at 3.12.46 PM.png

Nancy

Thanks for the additional info!

Just to clarify, did you also relaunch your Finder after checking the Mac Extensions, and it didn’t make any difference?

abbipress

Yes I repeated the steps several times including relaunching my Finder

Megan

Hi @abbipress, at that point, can I send you an email, in order for us to have a closer look into this?

abbipress

Yes sure! You can email [email removed as per Community Guidelines]

Megan

Hi @abbipress, I just sent you an email, I'll see you there!

abbipress

Hi there - I was passed along to someone else in my email thread for support and when I just replied it said the inbox is unmonitored and that I would have to submit another ticket...

I've been communicating through support for a couple of months now, is there anything else I can do? I'm getting to a place where I feel like I should give up.

Walter

Hey @abbipress, sorry to hear you're having issues with this.

Could you share your ticket ID with us so that we can look it up in our system?

abbipress

Ticket #22062707

Walter

Thanks for the ticket ID @abbipress - I was able to locate it in our system and I can see it's closed now.

May we create a new one for you by reaching out to the email address that's linked to your profile here, on our Community?