Dropbox Capture videos buffering

Question

Hello,

I'm evaluating Dropbox for my business and am trying out the Dropbox Paper feature.  The recorded video buffers and stalls and is more-or-less unwatchable.  I don't have problems like this with any other similar tools (Loom, MS Streams, Youtube).  I'm in Australia and a colleague in New Zealand has the same buffering there.

If I upgraded to a business plan, would the same buffering occur?

Larry8369 · Answer

I have a 2 gigabit wi-fi all videos no matter the source is wonderful. That being said, Dropbox is terrible. I upload my videos and when I try to view them it buffers for an intolerable amount of time. When shared with others they have the same problem.

Larry8369 · Answer

I’m in the USA with a 2 gigabit wi-fi. All the videos I play no matter the source works fine. Dropbox however is terrible. It buffers big time before playing. I wouldn’t recommend it for video if that’s what’s needed.

Hannah · Answer

Hey @Brandon K.3, sorry to see you're also having this issue.

Would you mind sending over the ticket number from your communication with our support team, so we can look it up in our system?