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Can’t upload PDF it says there is an issue with the name.

Hi!
Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, reinstall the app, reboot the iPhone etc. but no luck. All help is appreciated!

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dbuser-europe

Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

All comments

Snsn

I have the same problem

Megan

Hi @howlman & @Snsn, thanks for posting here!

Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow?

Also, could you send me a screenshot of the error you receive, in order for me to have visual too?

Thanks a bunch!

AmineParis

Bonjour,

I have the same problem, I'm new to the forum. I took screenshots, how can I send them to you ?

Megan

Hi @AmineParis, welcome to our Community!

You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.

AmineParis

And now it’s good ?

howlman

Mine behaves exactly like AmineParis describes. I’m trying to save a pdf-attachment from the iPhone mail app. Error message is the same as previously posted, as are the error messages inside the Dropbox app, once it is opened.

Luciano A.1

Same problem here, same couple of days not being able to upload a pdf file, like somenthing sent from WhatsApp.

Luciano A.1

It’s also happening even with .jpg files

Joel Mursal

For 2 days i am not able to upload photos from iphone (up to date soft) to dropbox (pro account). Also no pdf, word or other formats are not possible to upload.

dbuser-europe

I have the same problem. And it's the same as described above with the pdf-files.

One question: could it be because of recent update of Apple's IOS? I have updated recently and this happend after it.

Luciano A.1

No updates on this subject? Still can’t upload anything from my iPhone.

aa62

A huge problem. This needs to get fixed ASAP. I use this for my job all the time.

I am already looking for alternatives to Dropbox.

GeertS

Since version 316.2.2 for Iphone and Ipad I keep getting the message “upload failed. Your file has not been uploaded. Please check your files and try again”. I have already logged out and also uninstalled and reinstalled the app. Without result. Cache deleted too.

Kbraen

I have the same issue with .jpg ☹️

yven

I get the same issue, no regards to file-type.

Jay

Hi @Joel Mursal, thanks for bringing this to our attention.

Are you connected to a stable WiFi network or cellular data when uploading?

What messages do you get on your phone during the attempted upload? Are you uploading directly from the Dropbox mobile app, or via another method into your account?

Any other info or screenshots would be helpful!

Walter

Hey @GeertS, sorry to hear you're having issues with this.

Can you please let us know the exact steps you take to upload your files and, if possible, send us a screenshot of the exact error you've been getting?

Thanks so much!

martin_21

Same here. upload steps: pdf-file from mail app (iOS) and share-function

Dropbox version: 316.2
iOS Version: 16.3

Walter

Have you tried exporting or downloading the file to your device first @martin_21?

GeertS

Hello Walter

Thank you for your response. See 2 screenshots of the message I get. How do I upload? For example I get a pdf file in an email: i open the pdf-file. Then I choose the icon “with square and arrow”. Then I choose “save to dropbox” and I choose the correct folder in Dropbox. Then “save”. I useDropbox for many years and I never had that problem. I use de Dutch version (Belgium). Thank you Walter

here

martin_21

Both

Joel Mursal

Hi

Yes. I’ve tried several wifi spots at home and at work- no connection problem. Directly from my mobile app, nothing works- saveing pdf from email app, photos upload in the dropbox app, videos etc. Also some occasions it doesnt allow to view files. Not sure how i can upload a screenshot, just tried upload pdf. Also tried scan in the app- everything works until pushing upload button- the upload starts but when reaches the end- says your upload failed. Review your file and try again. The files are normal pdf- no issue with that and work fine elsewhere

Luciano A.1

That's apparently happening with any type of file on iOS. I'm from Brazil, and it's been already 3 or 4 days without being able to uplad a single file, of any kind, on my iPhone. And we can't find proper help anywhere or either report it besides here.

EDIT: Oh, and I've already tried deleting and re-installing the app.

Luciano A.1

Hey Joel, how are you? We're discussing this at another topic, help us there. Thanks

AmineParis

There is a new version of the iPhone that has just been released. I will download it try again (16.3.1)

j6rms

The functions under the create button are all broken. Tried to scan a document. No matter where I save it or what I use as the file name, upload always fails.

Create button menu

Choosing the folder to saveTrying to save the scanned document

Megan

Hi @Joel Mursal, can you try to reply back to us, using your computer in regards to the screenshot?

Sometimes the camera-like icon might not be visible to you, if you're accessing our Community using your mobile.

However, if I were you I'd try to clear the app's cache too. Also, do you have enough available space both on your mobile, and Dropbox account?

JeremyLacroix

Same for me. What is going on?

Joel Mursal

I have enough memory on phone and dropbox account. I have cleared the cache. Am i the only one haveing this trouble? I am not near computer these days

Joel Mursal

Where?