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Can't move to ~/Library/CloudStorage

I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage.

Following the walkthrough that appears in the Dropbox app I get in an infinite loop where the files can't be moved ("right now").

FWIW, I can't move them there using the app's settings either, though I have no problem adding or changing files in the folder otherwise, and can even drag the Dropbox folder there in Finder (though that disconnects Dropbox).

How do I complete the update? Is anyone else having these issues.

(MBA M2 / macOS 13.2.1)

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Comments

Jay

Hi @Orome, thanks for bringing this to our attention.

Do you have any other apps or services that could be accessing the Dropbox folder?

Could you try quitting all open apps and see if this helps with the migration process?

Keep me updated with any progress!

Orome

I've done all that of course. Quit all apps, rebooted, etc., to no avail.

Hannah

Hey @Orome, are you getting a specific error message, maybe?

If so, can you please send us a screenshot?

Orome

When I try to update the app:

Screenshot 2023-02-15 at 10.59.14 AM.png

When I try to move the folder using app settings:

Screenshot 2023-02-15 at 11.23.40 AM.png

Hannah

Thanks for the screenshot!

Can you try these steps, to give Dropbox full disk access, to see if that helps, please?

Orome

I tried that but to no an avail. Also I’m not giving Dropbox FDA. That should not be necessary and Google Drive manages to put things in ~/Library/CloudStorage without it.

Nancy

Hi @Orome, I hope you don’t mind if I jump in.

I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists.

Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps they’ve sent you.

I’ve also left them an internal note in the meantime, so that they know you’ve reached out to us here.

Orome

I’m making zero progress with them. This is turning into a lot of work for us with nothing to show for it. At this point it’s going to be easier for all of is here to switch to a combination of iCloud and Google Drive (which migrated to the new location effortlessly).

Nancy

I totally understand.

However, if you have some time available, I’d still encourage you to try out the steps they’ve provided, as they may resolve the issue.

Other than that, I’m here for you, in case you need something else.

Orome

The logs should explain why the folder move is failing. This is not a process users should have to go through.

Orome

We've made the decision here to cancel our Dropbox accounts (and advise our clients do do so) if this isn't fixed within a week. We can't risk this kind of disruption in our workflows and it will me simpler to just move to a service that works (Google Drive for example made the transition to the new location without a hitch).

Emmet

Hi users,

We recommend clearing your Dropbox Cache folder as outlined in this article. This might help resolve your issue. Please let us know if it doesn't.

Regards,

Emmet