Dropbox Paper: "Upgrade your browser to use Paper" issue

Question

Hi, I'm using Dropbox Paper within a FileMaker file (using its "web viewer" which essentially is a browser within FileMaker) and to day I can't display my Dropbox Paper documents in FileMaker - instead the "web viewer" says "Upgrade your browser to use Paper". I using the macOS 12.6.3 Monterey and the latest Safari version for it.

It seems Dropbox doesn't not want me to view my Paper documents in an application such as FileMaker, only in a "real" browser.

Any thoughts?

Rich · Answer

@Tobejazz wrote:Do you know of a way ...

You'd have to contact Support.

Tobejazz · Answer

Do you know of a way to find out what the minimum browser version requirements for Paper are?

dropbox.com works just in FileMaker - paper.dropbox.com don't.

Also, do you know of a way to find out if Paper relies on features that aren't available in a bare-bones WebKit browser, and if so what they are?

Rich · Answer

@Tobejazz wrote:Could it be that Dropbox don't want me to use such a "middle layer" (FileMaker) to engage with my Paper documents?

Not likely. They probably have no idea that's how you're using it. They simply see the user agent that your browser reports, which will probably be some version of WebKit. Instead, Dropbox likely updated the minimum version requirements for the browser's that connect to their services and whatever version of WebKit is being used in FileMaker likely doesn't meet those requirements. Just because FileMaker is up-to-date doesn't mean that Claris is using the latest version of WebKit available.

Also keep in mind that the integrated browser is not a full-featured browser like Safari. It could simply be that Paper now relies on features that aren't available in a bare-bones WebKit browser.