I want a refund for my e-signature subscription

Hi there @washiewash, thanks for reaching out to us.

I'm assuming that you're referring to a Dropbox Sign subscription, correct?

If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

In any case, though, can we reach out to you via email, so we can look into this internally?

Let me know.

All comments

Hi there @washiewash, thanks for reaching out to us.

I'm assuming that you're referring to a Dropbox Sign subscription, correct?

If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

In any case, though, can we reach out to you via email, so we can look into this internally?

Let me know.

washiewash

Hey Hannah,

That would be amazing! Thank you. What's the best way to forward you my email?

Brandon

We already have it, Brandon!

I just sent you an email, so make sure to check it out, when you get a chance.

Thanks!

GraceEvans

Thanks for sharing the information i also want to refund my e-signature subscription

Megan

Hi @GraceEvans, I just sent you an email, I'll see you there.

Cheers!

I'm having the exact same problem. I've been billed for Dropbox Sign but I cannot find it in my account settings for the life of me. I can only see that I have Dropbox basic and get 3 signature requests a month, which is all I need right now and why I wanted to cancel my Dropbox Sign trial but couldn't figure out how. I submitted an online inquiry about it last week but haven't received a response.

Megan

Hi @kgrafer, happy Monday!

Do you happen to have the ticket number reference, from your inquiry?

Keep me posted!

Sadly, no. I submitted it under the form to look up a credit card purchase because I had the reference number from my credit card statement.

I finally realized that there was an entirely different sign-in for Dropbox Sign, and I was able to cancel my subscription, though I still had to pay for one month, I'm sure. I don't understand how I was able to get a trial through my normal Dropbox account but that's not where the Dropbox Sign account was managed. I find it very confusing.

Hey @kgrafer, no worries, can we email you on our end, so we can look into it together?

Of course

Perfect, I just sent you an email, and we'll continue there. 🙂

I received a charge on my bank statement. I do not really even remember signing up for anything. I tried to look up the transaction using the transaction code on my bank statement and it says it can not be found. I need to get a refund and make sure it is cancelled so this does not happen again.

Jay

Hi @lumbarbandit, was this for a e-signature payment or for a Dropbox subscription? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

I’m really not sure. I do not remember signing up for any of it. Bank statement says drop box st l.

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

That will not help. Please. I am trying ti tell you all, I do not remember at any time signing up for any drop box from any of my email accounts! The only info I have is the debit if $13.31 on my bank statement with the transaction number that I have provided to you all all day long multiple times. If I knew what email it supposedly came from then I would not be needing help

Hey @lumbarbandit, what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally.

Is that okay?

Can u please use this other email. This one is my work email.

Use [removed per the Dropbox Community Guidelines]

I'm afraid we can only send an email to the address associated with your Community profile.

It should be the one you see here.

Do you have access to this address?

JHova

I am also having a problem with Dropbox Sign subscription. I was under the impression that I had signed up for the monthly subscription but was recently charged the annual fee. I am a student and there is simply no way I can afford an annual subscription. Is it possible to get a refund? Is there anyone who might be able and willing to help me? Please!