Child Item

Dropbox Transfer: "Can't add web-based files"

Hi, I'm not sure if this is the right method to report a bug. I'm experiencing a bug with the Dropbox Transfer function of the desktop app (MacOS). I have located a folder that I want to send using the Dropbox Transfer method. So I right-click and select Send a Copy. It opens up the standard Transfer window but I get the error "Can't add web-based files". However, there are no web-based files in my folder package that I wish to send as everything is offline. I do have several folders named "Web" (they contain logo files for web use). But the app thinks the "web" folder is web-based but nothing about them is web-based (i.e. online only) only the name is "web". Creating the transfer excludes the "web" folders which is undesirable.

I have tried renaming the "web" folders to something that doesn't contain the word "web" and the transfer works without errors. But this is undesirable as I wish to use the name "web". I have used the transfer function via a web browser and it creates the transfer without errors and includes the "web" folders. So there is a bug with the desktop app.

Hope you can help or flag this for developers to fix.

Screenshot 2023-01-06 at 17.26.46.png

Screenshot 2023-01-06 at 17.27.02.png

Find more posts tagged with

Dropbox Transfer

Accepted answers

All comments

Megan

Hi @boomfly, how are you today?

Interesting! You mentioned, that the files in that folder are offline. Could you clarify if you meant that they're available offline, or offline-only?

Also, which version of our app do you use on your end?

Let me know more, and we'll take it from there!

Ellen

Just popping in to say I found the same bug. I had a folder called "web" and got the same error message as above, then changed that folder name to "online" and no more error message.

boomfly

Hi @Megan,

Thanks for your response. I think I may have confused things by mentioning offline. All files in the folder are available on my local hard drive and they are synced to Dropbox - they are showing a green tick so they are both offline and online. The desktop app version is v164.4.7914. Hope that helps.

Screenshot 2023-01-10 at 10.30.03.png

boomfly

Hi @Ellen , I'm glad it's not just me! Renaming the folder also worked for me too. Hopefully Dropbox can fix it so we don't have to rename as a workaround.

Megan

Hi @ellen, & @boomfly!

Could you let me know which version of our app you use on your end?

Also, Ellen, in regards to the error you got on your end, did it also happen when you tried to create a File Transfer using the app?

Ellen

Yep, it happened while creating a file transfer.

I'm on version 164.4.7914

Megan

I see, very interesting!

Would it be okay for me to reach out via email, in order for us to look into this, Ellen?

64footdan

Hello. Having the same issue here. Cannot share a copy of any folders named "Web" even though the folder are not web-based and do not contain web-based content. Would love for this issue to be fixed.

Hannah

Hey @64footdan, are you getting the exact same error message?

If so, can we send you an email, so we can investigate further?

64footdan

Hey, @Hannah - yes, same message. Please feel free to email me.

Nancy

Sorry to jump in, @64footdan. I just logged a ticket for you, so please reply back to me, when possible.

Cheers!

boomfly

Hi, still not fixed in v181.4.5678