Files (jpeg photos) cannot be sync

Question

I usually export photos to the Dropbox folder on my desktop local drive.

It was syncing to the cloud just fine.

But since the end of November, the files just stop syncing.

All I see in the sync history is "Syncing complete" infinitely looping but the files just couldn't be uploaded to the cloud (sync).

I tried other file formats (PDF...), same thing.

I checked the "View Sync Issues" and there is "no issues."

I haven't changed any settings.

My plan is Basic.

Could anyone help or tell me what the issues might be?

Thanks!

Hannah · Answer

Hey @chris567, can you also try everything you see in this article, to see if any of those suggestions/troubleshooting steps help?

chris567 · Answer

Hi,

As you can see in the screenshot.

Dropbox still show file syncing.

Also the bottom information saying Syncing...

Even tho there is no files being synced.

Nancy · Answer

Hi @chris567; hope you don’t mind me jumping in.

Can you please try to remove this file one more time from your Dropbox folder, and then, quit/relaunch the Dropbox app?

I’d like to see if it’ll keep trying to sync it, even after that point.