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sync icons are missing

Mebius

I use Dropbox on iPhone and 2 PC's: Surface and HP all-in-one.

Synchronisation goes fine on all three however:

On the Surface all files and folders show sync icons.

On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well.

Who can give the key to solve this problem?

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Nancy

Hello from me as well, Mebius! I’m glad to hear you figured this out.

From what I know, this is the limit for the overlay icons, as well, and it can’t be increased. However, since this is something regarding the Windows OS, I’d recommend having a look with Microsoft, in case there’s a workaround or something else they can suggest.

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Rich

@Mebius wrote:
On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well.

Have you reinstalled the Dropbox application yet?

Mebius

I just did it. Still no icons.

Megan

Hi @Mebius, I hope you're doing well!

Could you let me know the app's version, and syncing status on the device that you can't see the icons on? Have you tried restarting your device at all?

Keep me posted!

Mebius

Hi Megan, thanks for reacting.

I've just removed and newly installed Dropbox from the website. I see a number in the app-list: 162.4.54109. Syncing goes fine; the only problem is that there are no icons when using my HP (on my Surface the icons do appear as expected).

kind regards, Mebius

Megan

Hi @Mebius, thanks for the update!

Could you attach some screenshots of the files/folders inside your Dropbox folder, in order for me to have visual too?

Mebius

Hallo Megan,

This is a screenshot of my Surface (with icons):

And here below of my HP (no icons):

Is this the answer you expected?

kind regards, Mebius

Mebius

Hi Megan,

I did not use an app from a store, but downloaded very recently Dropbox from the official Dropbox site.

The syncing gose fine, except that the icons do not appear on my HP all-in-one desktop.

kind regards, Mebius

Megan

Hi @Mebius, happy Monday!

I see. Can you also take a look into my colleague's response and troubleshooting about a similar problem here?

Mebius

Thanks again.

I did not (yet) try this. I stopped at the following level:

I'm hesitating because it might cause that I loose syncs on OneDrive.

Mebius

Eureka!

I just checked the registry on my Surface:

And indeed: Dropbox on top.

So this is the reason why the icons do not appear on the HP.

I can change it if I want.

Thanks for your help.

One more question: Explorer has a limit for 15 overlay icons only. Can this number (easely) be increased?

Kind regards, Mebius

Nancy

Hello from me as well, Mebius! I’m glad to hear you figured this out.

chawkin401

I've received several notifications from Dropbox that my PC hard drive is full and can no longer sync. I read the articles on how to check and control sync status but like others I don't have icons on my file explorer that are referred to in the article. I've restarted my computer - still no icons. What next?

This is what I see and no icons appear when I scroll over the folders either. Right clicking gives typical windows options - nothing to do with syncing.

Thank you!

Megan

Hi @chawkin401, let's jump right into this!

Have you tried re-installing Dropbox using this link? Also, when you look in your task bar, next to your WiFi, do you see a little Dropbox icon there?

If you do, can you try hovering your mouse over it, and checking the version of the app?

Keep me posted, and we'll take it from there!

chawkin401

Hi Megan,

My dropbox version is 173.4.6706

I did try updating the dropbox on my laptop but it didn't change anything - still no status icons.

Thanks!

Christine

Megan

Hi @chawkin401, it's a good thing to know that you're able to see the little Dropbox icon on your task bar.

If you hover your mouse over it, can you clarify the syncing status of the app right now?

Keep in mind that his issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your OS.

Also, feel free to have a look at this response right here, and follow the steps in order to fix the positions of your icons.

chawkin401

Hi Megan,

Last night it said syncing was up to date, but now it's says it can't sync due to not enough space on my hard drive. I've received this message intermittently which is why I want to change just my photos folder to online only.

My laptop is a work computer and I don't have admin rights. I looked at the icon folder described in the other question and I don't have dropbox icons listed in there.

Is it possible to make photos online only through my dropbox account settings rather than through my desktop?

Hannah

Hey @chawkin401, sorry to jump in here.

The icons might be missing, due to the fact that the app is not syncing, since you don't have enough hard drive space.

If you try to remove some folders from your Dropbox folder, using selective sync, does that help the app resume syncing?

And are your syncing icons back?