Import images via Insert - Google Suite apps (gslide) within Dropbox.

Question

Having problems lately with importing images via Insert > Images > Upload. Can you please take a look, our team and external parties having trouble with this error. Luckily dragging an image works atm (or via Insert via UR as well), but feels buggy.

Thank you! - Luc

Walter · Answer

Hey @Luc-FJ, sorry to jump in here, but could you try clearing your browser's cache or another browser?

If the issue persists, you can also try disconnecting the Dropbox for G Suite integration from your account's Connected Apps tab and re-connecting it anew from the App Center.

Let us know of any updates!

Luc-FJ · Answer

Hi @Hannah

It's correct that we are getting this error when trying to import Images into a Google Slide, Google Doc Or Google Sheet via Insert > Image.

Dragging and Dropping images works.

Doesn't matter which browser / OS we use.

Quick Translation of the error: "The image you selected could not be uploaded. Please try again. More information."

Yes, our team's is connected to our Dropbox account with their Google Accounts in our connected apps. This problem also occurs with external google accounts who only receive a link and are invited with their google account.

Hope this is the information you were aiming at. Greetings!

Luc

Hannah · Answer

Hey @Luc-FJ, thanks for reaching out to our Community.

Are you getting this error when trying to import files from Dropbox to a Google Slide?

A translation of the error and a bit more info on the issue would be most appreciated.

Also, is your Google account connected to your Dropbox, in your connected apps page?

Keep me posted.