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Email notification to upgrade

Hi,

Is everyone on a free subscription hassled to upgrade to a much bigger (and obviously, paid) account even when they're barely using it?

I have just 3.1GB of 100GB storage in use and yet I've just received an email warning me thus "Your Dropbox is almost full and is close to reaching maximum storage capacity. Once full, your files will stop syncing across devices, which will make it harder to access your files when you need them."

In addition, I can't find any way to assess how much storage I am actually using other than to select everything and then download it in a zip file. The zip file was 3.1 GB so it may well be that the actual storage being used is more, but almost 100GB? No way.

Curious about the experience of others.

Cheers, Kevin

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krluck1

Well, don’t I feel stupid! My plan is actually the free plan which is only a paltry 3.75GB, so less than your regular DVD. So 3.1GB is not an unreasonable point at which to send me a warning.
Cheers.

All comments

Nancy

Thanks for posting here, @krluck1! I hope you’re doing well.

If you want to check the available space on your Dropbox account, you can go to your Plan tab here.

Do you mind sending over a screenshot of what you see there too, so that I can have a look regarding the issue you mention?

Let me know when you’re ready.

krluck1

JaneMoger

I have been using Dropbox plus for years and it was only yesterday I was told by chatline to check my plan, I saw I was on a basic plan !!

I've tried to get support as I've been paying for years but on more than one occasion I have been told I'm out of space. It looks as if I've been paying all these years for nothing as basic plan is free!!

I don't seem to get any answers from dropbox and am still not syncing files and folders some of which were possibly important as I'm obviuosly still on Basic as far as they are concerned having deleted thousands of files and folders over the years

Any ideas from someone would be great please!!

Rich

@JaneMoger wrote:
I have been using Dropbox plus for years and it was only yesterday I was told by chatline to check my plan, I saw I was on a basic plan !!

You likely have more than one account. Use the credit card charge lookup tool to identify the account that you've been paying for.

BMG6800

I was just emailed to say that my account was 143% over my account. Actually stored is 0 bytes. So, explain how i am over my limit when i have no actual files here currently.

Rich

@BMG6800 wrote:
I was just emailed to say that my account was 143% over my account. Actually stored is 0 bytes.

Can you provide a screenshot of your usage from your Plan page? It should look like this:

Space Usage.png

BMG6800

I apologize for the delay, the screen shot request was difficult via the mobile ap. Attached is my screen shot showing 0% of 2GB used. The emails to upgrade continue, with a threat to lock me out of the account. Makes me not want to use this application.

Screenshot 2024-10-24 at 9.42.46 AM.png

Rich

@BMG6800 wrote:
Attached is my screen shot showing 0% of 2GB used. The emails to upgrade continue, with a threat to lock me out of the account.

Are you sure you don't have another account that this could be referring to? Are the emails arriving on the same email address that you see on this page?

BMG6800

I did check as I had an old account with an aol address last decade, but lack of use closed the account and no repeat emails on closed accounts. I was able to find a single shared file from another account and removed my access to that to see if the upgrade requests stop in 24 hours. It took far too much searching to find this single shared file though. I remain at 0 bytes used out of 2GB, so why does a shared file link on another hosts name trip my usage?

Jay

Hi @BMG6800, just for clarification, is this a shared file you're referring to, or a shared folder?

BMG6800

Was a shared file link that upon finding has been removed, but still receiving overlimit emails moments after this one link was disabled.

Megan

Hey @BMG6800, would you mind sending us a screenshot of your plan page, and what it reports there?

BMG6800

Screenshot 2024-10-24 at 9.42.46 AM.png

Here is the screen shot requested

Megan

Thank you so much @BMG6800!

Feel free to also send me a screenshot of the email you received from us, just make sure to cover any personal details there.