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Startup error on the Dropbox desktop app on macOS Monterey 12.6

Hello. My Mac is running on OS Monterey 12.6.

Today, I was cleaning out some of my files and I received the following message from Dropbox:

Error Message

"Couldn't start Dropbox.

This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error.

Please contact Dropbox support with the following info for help:

/var/folders/ld/[sensitive data].txt"

The "sensitive data" above is a text file directly linked to my machine, which I don't feel comfortable putting on the internet.

I've done complete installs and uninstalls several times. Dropbox was given Full Disk Access in my System Preferences. I don't know what else to do. I can't see any way to access Dropbox support though, outside of the bot. Please help! Thank you.

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Hannah

Hey @JohnSmith4, thanks for bringing this to our attention.

No worries, I have just sent you an email, so we can look into this.

Make sure to get back to me, when you get a chance.

Thanks.

Michaelxc23

Same problem and their staff can not help me to solve this problem.

Walter

Hey @Michaelxc23, sorry to hear about this.

Could you maybe share your ticket ID so that we can look it up in our system?

If you could also let us know any troubleshooting steps you may have attempted so far, I'd appreciate it.

iff99

bn.BUILD_KEY: Dropbox
bn.VERSION: 169.4.5684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 44d2ff93-e52b-53cb-8dd6-87de40ee88fb
pid: 4816
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Eugene', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Евгений Иванов', pw_dir='/Users/Eugene', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Eugene', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Евгений Иванов', pw_dir='/Users/Eugene', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Eugene', '_xcsbuildagent', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Eugene', '_xcsbuildagent', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Eugene'
appdata: '/Users/Eugene/.dropbox/instance2'
real_path='/Users/Eugene/.dropbox/instance2'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/Eugene/Library/CloudStorage/Dropbox'
real_path='/Users/Eugene/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/15/z8mjhn_n5jjb8gxmvybnvt6c0000gp/T'
real_path='/private/var/folders/15/z8mjhn_n5jjb8gxmvybnvt6c0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5185, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Источник файлов с идентификатором «com.getdropbox.dropbox.fileprovider/c725b030-ccfd-465b-82ca-d990a27687dd» не найден." UserInfo={NSLocalizedDescription=Источник файлов с идентификатором «com.getdropbox.dropbox.fileprovider/c725b030-ccfd-465b-82ca-d990a27687dd» не найден.}

Megan

Hi @iff99, thanks for taking the time to post here!

It seems you're getting a start-up error on your desktop app. Can you kindly follow the steps mentioned here, and let me know how it turned out?

Keep me posted!

iff99

Thanks!

SuuCh10

In the last 48 hours the dropbox app stop functioning. So I reinstalled. Still not working and this error message keeps coming up

Please help. thank you

And it has this info:

bn.BUILD_KEY: Dropbox

bn.VERSION: 175.4.5569

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 67ce9a22-4aca-5ae7-9bdb-33160d650cfc

pid: 4209

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'LSC2', '***', '_xcsbuildagent', '_xcscredserver'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'LSC2', '***', '_xcsbuildagent', '_xcscredserver'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/***'

appdata: '/Users/***/.dropbox/instance1'

real_path='/Users/***/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'

real_path='/Users/***/Library/CloudStorage/Dropbox'

not found

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/43/_mckq3312zg13jnmtkdytvc00000gn/T'

real_path='/private/var/folders/43/_mckq3312zg13jnmtkdytvc00000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 5333, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 857, in result

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6157c53c-c9a3-40e6-b4d1-6698d2f331f3’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6157c53c-c9a3-40e6-b4d1-6698d2f331f3’.}

Megan

Hi @SuuCh10, thanks for posting here!

Can you please reboot your computer and then relaunch the Dropbox desktop app again, in order to remedy this?

Keep me posted, and we'll take it from there!

SuuCh10

It's not working. I've rebooted my computer before I emailed you the first time and also after you've replied below. Still doesn't work.

Nancy

Hi @SuuCh10, hope it’s OK to jump in.

Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps.

In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.

Keep me updated!

SuuCh10

Thanks but it still doesn't work.

Nancy

Thanks for updating me, @SuuCh10!

I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.

SuuCh10

Hi there,

I tried again. This time is working. I have no idea why but it is now.

It was down for a few days. Thank you so much.