Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media"
Any idea wether this has something to do with its portrait oriented (1080x1920) size?
Hi @Maarten S.6,
Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this.
Regards,
Emmet
Hi Emmet,
many thanks for your reply.I haven't tried it again until you guys might come back with a solution, so thank you for that.Will try it tomorrow.
Best regards,Maarten--
I am also having the same issue.
Hi there @andyseiler, sorry for the tardy response; are you still having issues with this?
If so, we can reach out via email to investigate a bit further if you like.
