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Problems with the sync symbol

Noizy

I've had a problem with DropBox for a while now. Until recently, however, I didn't need it myself, so the problem didn't bother me.

I use my partner's DropBox on my PC. On his devices, a sync icon is displayed on the folder. For me, it ran until Saturday via OneDrive - there was that simply in a separate column.

With DropBox and with my Microsoft account the sync icon somehow never wants to show up. They are displayed to me as ordinary folders. This disturbs the workflow enormously, not knowing whether something was saved locally or online.

The problem is on all the devices I have had in the meantime. Whether it's on my laptop or the tower I have new since Saturday. But what never changed was my Microsoft account.

So: how do I get this to work? Somehow I must have changed something on my Microsoft account, since it works for him with his Microsoft account.

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Megan

Hi @Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things?

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Megan

Hi @Noizy, welcome to our Community!

You mentioned that your icon ran up until Saturday via OneDrive. Can you let me know more on this, please? Do you mean that you were seeing OneDrive related icons next to your files, up until Saturday?

Can you send me some screenshots of what your partner sees in his Dropbox files, vs what you see on yours?

Keep me posted, and we'll take it from there!

Noizy

Sure!

Yes I have you the screenshots

OneDrive have no Problems right now. I have you the Pictures with the Synchro Icons

partner.jfif

The next Pictures is how I see it on my partners PC and the next are, well, usual folders because I don't see that synchro icons on my desktop from dropbox

So how I can get the synchro icons from DropBox on my device?

Noizy

I forgot to send you my device

Noizy

sorry....

the first pictures is from Drobpox and the second from Onedrive

Megan

Wonderful ****** with the screenshots, @Noizy, thanks!

Let me clarify that the way your Dropbox syncing icons look, isn't related to your Microsoft account, and how it operates. Just putting it out there, in regards to your initial post.

Have you made sure your Dropbox app is running as it should? You can always check its syncing status if you follow these steps.

Also, it might sound trivial, but have you rebooted your device recently?

Noizy

Thanks

The Dropbox App is running as it should.

Actually, the files in the folders have a synchro symbol but the folders still haven't

I reboot my device a few time since the weekend because it's new and I have do many updates

Megan

Hi @Noizy, since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.

That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves things?

Noizy

all DropBox folders must be among the 15?
The way I see it, the first 10 folders are not from DropBox, followed by 5+ from DropBox

Noizy

at least with restart it finally works 😄 thank you for your patient! I am very glad now