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Capture limited to 120 minutes now

I've noticed Capture is now limited to 120 minutes. Is there a way to increase this? I'm not going to share Capture with people for an extra 20 minutes when we're already paying for Dropbox. If this is a new company policy, it's a nail in the coffin for Capture as far as I'm concerned. Unfortunately, we use this a lot and we'll need to look for an alternative straight away.

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YoucefDropbox

Hi there!

Youcef from the Capture team here.

Capture is now available across all Dropbox plans. With Professional, Standard, Advanced, and Enterprise plans, you can record videos in 4K up to your storage limit and edit videos of any length. With Basic, Plus, and Family plans, you get up to two hours of recording time at 1080p and editing for videos under five minutes.

More details on https://blog.dropbox.com/topics/product/enhanced-workflow-tools-to-power-modern-work

Thank you very much for your patience!

All comments

Walter

Hey @Subgiant, thanks for using Capture and sharing your thoughts on this.

As you know, Dropbox Capture is still in beta, but you should be able to gain some additional time by referring Dropbox Capture to your friends, family and/or colleagues.

We'll let you know if anything changes.

In the meantime, please let me know if you have anything else to add.

YoucefDropbox

Hi there!

Youcef from the Capture team here.

More details on https://blog.dropbox.com/topics/product/enhanced-workflow-tools-to-power-modern-work

Thank you very much for your patience!

Jason_Broderick

This is extremely disappointing and I will have to immediately look for another screen share tool myself too. I already pay you for the bandwidth and storage allocation in my cloud account why are you "double charging" me for using the cloud capture tool, that's utter nonsense! That's like buying a new car but having to pay extra to open your doors! Oh you're only allowed to open 2 of your 4 doors each day or we have to charge you extra! 😡

That's an average of only 4 minutes per day of usage - for a service I am already paying yearly for!!!

YoucefDropbox

Hey Jason,

So sorry to hear that. Are you on a Dropbox Plus plan? If so, Capture has unlimited recording time in the Pro and Team plans.

You can always at anytime remove old videos from Capture (you can make a copy of them and put them on your Dropbox) and it will give you that recording time back again.

Let me know if this this works for you.

Thank you!

Maizoro89

I've decided this was the perfect time to cancel dropbox and move to another cloud service.

I have a family plan. I'm not going to spend double the amount for unlimited capture time.

I'm going to go to google, pay for the same amount of space (more features) less money and than get something like Loom.

mkpatil

Is it right that - If I reach my 120 minutes or 2 hour limit, if I move the video files from Capture folder to elsewhere or just delete them - I will have 2 more hours of video recording available for new video captures? I am in regular plan. Sounds good if that is the case. Thanks

Jay

Hi @mkpatil, that's correct, you should be able to do so when files are files are moved out of the Capture folder as per this post.

Morgan G.4

I am a very long-term Dropbox user (over a decade of paying for a Plus plan, and for a while for a team plan for my team, but no longer).
I am curious about why the limit of recording is present for the Plus plan but not the Pro plan. While it is tempting to just upgrade it to save time fiddling with files, it is just irritating enough that I don't really want to give more money for this ability to go beyond two hours.

Walter

Hi @Morgan G.4 - thanks for sharing your thoughts on this.

I just wanted to mention that although some features may be available on all plans, many come with different levels of functionality depending on the subscription.

The Dropbox Plus plan is meant for personal use while Dropbox Essentials is meant for work purposes - you can have a look at this page for more information about our current plans and their features.

JasonVH

this is not very clear to users FYI. I had to dig in because I thought the 2-hour limit for PAYING Dropbox customers was ... vexing, to say the least. Having to invest time to learn a new aspect of the tool only to have it stop working after 2 hours is not worth the investment. If it's just a matter of moving and deleting video files, that's a different story, but your company coms need to be revised to make this clear.

Like others here, the thought of this had me thinking about canceling my Dropbox subscription - you're potentially chasing away what were loyal customers.