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Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud. Not a good start.

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Megan

Hi @onward, when you click on the Help Center link, where does it redirect you?

Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

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Nancy

Welcome aboard the Community, @onward.

As a first, can you provide a screenshot of the error message that you keep receiving, when trying to back up your Documents folder?

Let me know when you’re ready!

onward

Screenshot 2022-07-12 at 15.28.40.png

Megan

Hi @onward, let me jump in here real quick!

When you click on the Help Center article provided there, does it shine any light on this specific error?

onward

Unfortunetly no! it means that I have paid £47.88 for a service I can not use.

Jay

Hi @onward, could you provide the specific link you were redirected to, so that we may further assist you?

onward

Screenshot 2022-07-12 at 15.28.40.png There is no link – it is an error message that occurs when you try to back up the document folder.

onward

If Dropbox backup does not work on a Mac with Adobe Creative Cloud, then please just say so?

Megan

Hi @onward, when you click on the Help Center link, where does it redirect you?

Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

myralynn

Hello,

I want to disable backups because apparently it is now preventing me from saving Adobe Photoshop files even though I am not backing up that folder. I was able to save without issue before I set up the dropbox backup. The instructions tell me I have to sign-in to the device to manage the backup. I am signed in to the device but dont see an option to disable this backup. Please help me turn this off. Thank you!

-Myra

Megan

Hi @myralynn, I'd be happy to help with that!

Can you try accessing your app's preferences, then follow the steps shown in this Help Center article on how you can disable Backup?

If you struggle with any of the steps, let me know.

Thanks!

Brian C.40

I assume you figured this out, but in case not:

Click on Dropbox icon at top/right of your screen.
Click on your circular profile pic.
Choose Preferences
Choose Backups tab.
Click on Manage backups
Look for the Disable backup option.

I just wasted half a day dealing with this bull**bleep** too. Imagine my surprise when I suddenly couldn't export any of my Photoshop files for a client presentation. YAY! How is that acceptable

Brian C.40

Wish this was announced LOUD AND CLEAR before I wasted my time trying to set up Dropbox Backup only to find out that it screwed up my Creative Cloud!

pgonzaga

It used to work for me, but now it isn't working anymore. I wish I could have backup and adobe working together again.