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Dropbox for Outlook is giving me a "failed to load request" error message

Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my screen and looked into it but think its a Dropbox issue.

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Hannah

Hey @AdrianN, thanks for joining the Dropbox Community.

Since we don't really have a standalone app for Outlook, would mind giving a bit more info on the issue?

Which app are you using?

Do you see Outlook in your connected apps page in the Dropbox settings?

And where are you seeing this error message? If you can also send us a screenshot of the error, so we can have a visual, that would be awesome.

Thanks!

Chouette

I have the same problem, it is the app that is deployed within the ms 365 admin centre.

That makes the dropbox logo appear on your email ribbon, and is supposed to allow you to save the attachments directly to dropbox, but it won't let me navigate my folders because of this error, and if I just click save nothing happens.

AdrianN

Hi Hanna, there is a Dropbox "add in" for outlook. If you have outlook and search for available add-ins (within outlook) it comes up with Dropbox among others. this allows you to send an email with a link to the dropbox file or folder. the outlook add-in is then added to the ribbon. it worked extremely well for a long time and then suddenly started ging me the error message.

yes, "dropbox for outlook" shows as an app in Dropbox settings.

Many thanks

Adrian

Hannah

Sorry to see you're also having trouble, @Chouette and thanks for the update, Adrian.

Can you both try to disconnect your Outlook account from your connected apps page in Dropbox and then reconnect it, to see if that helps?

AdrianN

Hi, I disconnected the app. then I uninstalled office 365 and dropbox. then I reinstalled everything. it now shows as connected but I still get the same error message when I try to add a dropbox file to an outlook email. Microsoft tell me they have done all they can and it must be a dropbox issue.

Adrian

Walter

Hey @AdrianN, sorry to jump in here, but may we reach out via email to have a further look internally at this point?

AdrianN

yes, it's [removed per the Community's Guidelines]

Walter

Thanks for your cooperation @AdrianN - you've got :envelope:

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Plackett44

I have been having issues with Dropbox plugin for Outlook via 365 for months. Same issue "Failed to load request". I believe I am part of an ongoing trouble ticket since I periodically get email updates that tell me the engineering team hasn't figured out the problem. I have to restart my browser and log back into Office365...it works for a file or two then stops working again. It's very frustrating.

Walter

Hey @Plackett44, sorry to hear about this and thanks for joining the discussion here.

May I ask for your ticket ID in order to look it up in our system?

Plackett44

I have never been given a ticket #. I get emails like this periodically. I first contacted support June 2, 2022.

Aug 29, 2022, 3:15 PM PDT:

The team has advised me that they need a bit more time to figure out the root cause of this Outlook issue. I'll make sure to let you know if there are any developments.

If you have any questions, please let me know.

SteveSh

Hello. I've also started receiving this error. Strange thing is that it works on office 365 via the browser, but not the Outlook desktop application. I have one user where it works great, but he is the only one. No one else can get it to work on the desktop application. Has anyone been able to solve this issue?

I've tried removing it, re-adding it, uninstalling the dropbox desktop app and re-installing it. I've gone round and round with MicroSoft, but to no avail. Any help would be appreciated!

Jay

Hi @SteveSh, if you quit the Dropbox desktop application entirely, do you still receive the same error as before?

TerraCura

I have the exact same issue, has anyone discovered an appropriate resolution yet ?

AdrianN

No, seems like they have been trying to resolve it for months and months with no success. Ive had to revert to using we transfer to get some files out of dropbox

Adrian

TerraCura

Thanks for the response mate.

SteveSh

Yes, I do. I've removed it completely, rebooted, and re-installed just the add-in and still get the same.

Megan

Hi @SteveSh, if you get the same error even when Dropbox is closed, or removed from the device, then most likely it'd have to do with Microsoft, rather than Dropbox.

Does this happen if you move these files outside of your Dropbox folder too?

SteveSh

Hi Megan.

I was setting up a new computer with fresh install of Office 365. I added my account and the dropbox add-in. It connected right away when I signed in and was good to go. So, I went back to my laptop and completely removed Office and restarted (again). After re-installing Office and adding the connector back I received the same error message. It did not ask me to log back, which means it is pulling my info from somewhere (which may be the issue). I'll see if I can find where it might be getting that from. Thanks!

SteveSh

UPDATE: Not sure it will work for everyone, but I removed the Dropbox folder from under my user folders (c:\users). This had the same effect.

My solution was to change my password online (dropbox.com). This caused me to log back into the Dropbox app and it is now working. Hopefully this works for y'all!

Megan

Thanks for sharing the steps that you followed for others to use @SteveSh!

Glad to see everything is back on track too. Have a lovely weekend ahead,enjoy!

susanb1

Hi, I just bought a new Mac, and followed community instructions to get Dropbox visible in Finder. Success! But when I try to attach documents to emails in my outlook - either in the app or online - the documents fail to load, and a message tells me the files are "empty". As this is a core function I use many times daily, I am pretty concerned! BTW, the dropbox share in Outlook does work but this is not a sufficient alternative in my work environment. Any ideas about how to get this working properly?

Megan

Hey @susanb1, I hope you're having a smooth Monday so far!

I've merged your post under a similar thread, since the OP expressed a similar concern and I wanted to keep everything under one place.

Feel free to check some of the troubleshooting done here, and let me know if you have any questions.

Thanks a bunch!

susanb1

Hi Megan, How do I find the thread that you moved my question to? I looked at recents but didn't see anything. And I have no idea what OP means... new around here.

Megan

No worries, that's why I'm here @susanb1!

OP is the original poster in this thread. If you open your own post, you should be able to scroll, and see the entire thread.

For ease, you can also click here.