Dropbox transfer right-click option vanished from windows 11

Hey @jaajuska, welcome to our Community!

Can you please let me know if you are having this issue on all your Dropbox files?

Or do you see this behavior only in your backup (PC) folder?

Also, what is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray.

Keep me posted.

Hello Hannah,

I have this issue on all mine Dropbox files - the ones with green mark and also ones with grey cloud. All have same options.

I can see this behavior not only in my backup folder but everywhere. There is no file I can send via tranfer even without any mark (grey cloud or green mark).

When I click on Dropbox icon there is "Backup updated today at 16:07".

Any idea? Thanks, Jana

Nancy

Hey Jana, I hope it’s alright if I jump in here.

Can you let me know what are the other options you see when right clicking on your Dropbox files? If you can upload a screenshot, that’d be great, too.

Just make sure there’s no personal info showing.

Thanks!

Sure, no problem. Here you go - the screen shot. Basically there are two options - view in Dropbox and Version history.

Hi @jaajuska, sorry to jump in here!

Can you let me know your app's syncing status while we speak? Have you tried restarting the device too?

Hello Megan,

app's syncing status is up to date - synced today afternoon. I restared my NB multiple times.

Jana

Hi @jaajuska, how are you today?

Can you please click on the Dropbox icon in your system tray and then on the folder icon?

This should open your Dropbox folder. Is that the same folder you're having this issue with?

And if you right click on your files from there, are the Dropbox options like 'send with transfer' still missing?

Dear Hannah,

when I go like this - through the app - I can see the options send with transfer :-).

But before I could see it everywhere. When i clicked on any item on my desktop.

What can I do to change it back?

Jana

Thanks for the update, Jana!

So, the Dropbox options when right clicking are only available for files in your Dropbox folder, the one you accessed from the Dropbox icon.

Are you perhaps looking at a different folder path? One outside of Dropbox?

Or perhaps an older Dropbox folder that no loner syncs to your account?

Noah1

I can confirm it works in Win 11 only if you navigate to the folder via the tray icon, but not from within Windows explorer. Please fix this bug. Also can confirm I am in the exact same directory with the exact same file but if the option is available is dependant on how you navigate there.

Alexpre

Confirm the same behaviour here on Win 11

Hi @Alexpre, I hope you're doing well!

It sounds like you're missing the Transfer option locally on your device.

Would you mind clarifying the version of the Dropbox app that you have installed on the device at the moment, along with its syncing status?

Keep me posted!

Noah1

For me if you navigate and use the option from the tray icon it then shows up in the windows right click menu. It's like Windows needs to realize the option needs ot be added ot the mneu somehow. But for me navigating there from the tray icon a few times made it show up gloablly in Windows.

Alexpre

Dropbox version 178.4.4811

Its fully synced.

It does seem to be intermittent.

I also have the issue on another PC that is on Windows 10.

Hi @Alexpre, welcome to our Community!

If you could also send me a couple of screenshots of the options you see when you right click on a file, on your end, that'd be amazing.

Have you tried uninstalling, and re-installing the app by any chance? Also, when did you first notice that the Transfer option was missing?

Let me know more!

I've got the same issue. It doesn't give any Dropbox option when I right click on a file or folder in Explorer. Only noticed it today and pretty certain I've been able to do it before since installing Windows 11. Have reinstalled app, restarted PC, all the usual checks.

I have the same version of Dropbox as the people before in this thread

Screenshot 2023-07-13 231328.png

I would ordinarily have a dropbox option there with a right arrow which would allow me to then copy the link to share

Nancy

Hi @oneofthethree, do you see any Dropbox options when clicking on "Show more options"?

To generate a file transfer, you should be able to select "send a copy".

No dropbox options and nothing under Share either.

Nancy

Hmm, I see.

What’s the current syncing status of your Dropbox app?

Also, you mentioned above that you’re currently on Windows 11. Did you upgrade your OS recently or has it been some time since then?

It says everything is up to date on sync.

Upgrade was September 2022

Hey @oneofthethree, just to confirm, does syncing work properly?

Meaning, if you add a test file to your Dropbox folder, does it sync to your account online?

Yes, the syncing works fine.

Hi @oneofthethree, are we talking about one device?

I'm simply asking because your initial screenshot, isn't the same as your latest one. It seems you had the option to "Show more options" on the first one.

Was that screenshot how things looked before the change?