Sync and backup problems with DataVault

It is showing as a Dropbox issue but that error is showing as an error in the Dropbox link which is what they write in to their own software - so they basically use some code from here to connect the systems together. It sounds like there is an issue in that.

All comments

You need to ask DataVault I'm afraid - it sounds like an issue with their integration.

Already have yesterday, no reply as yet, but I thought the error message quoted indicated a Dropbox issue??

OK I'm not a softwares person but understand the logic of what you say. I'll go back to them tomorrow but their responce time in not great. Ireport back if I get a result 🙄

I have the same issue and have been waiting about a week for a reply from Ascendo.

Well good luck with getting a reply. I've sent 3 emails to Ascendo over the last month and nothing. This app is still being sold on the Play Store but there is absolutely no support.

Like everyone else I have a lot of important information on DataVault and am looking into alternatives. I have bought Password Safe but think that transferring the data from one to another is going to be a headache as categories and templates are different on both apps

I tried to migrate to Lastpass but the import was all wonky with the mappings. Going to end up doing a manual transfer.

That's the biggest problem isnt it. When I get time I'm going to try downloading all my DataVault data to a spreadsheet and set it up manually also. Its criminal that they are still selling it on Play Store. My wife only has hers a few months

jbitson

I am having the same issue receiving an error message when trying to sync to my Samsung phone using DataVault. I am having no problems syncing with my iPad. I was able to sync to my phone using the wifi option. The wifi option is not as convenient as the Dropbox method, but is more secure and works well. I am a bit nervous that Ascendo is going to discontinue the app so I have exported all of my entries to an Excel file and begun looking for a replacement app. So far 1Password seems like the best candidate. It's a shame that Ascendo is dropping the ball, I love the app and have used it on all my devices for many years. I hope they can respond with a fix soon!

Jim P.21

Same here. I have a ton of data in premium paid Datavault. It has been flawless until now. No reply from ascendo to multiple emails over a month. I don't want to pay monthly for an app and cannot find one that can import csv from Datavault.

GOOD NEWS ALL!

I've found an app called SafeInCloud. It's similar in structure to DataVault but cleaner and better. It synchronises via Dropbox or other cloud services and can import DataVault data directly. Took me a few hours to do and it's a one-off payment (approx $3 for single user, $9 for a family pack - up to 5 users) I had one query which I sent yesterday and got an answer today. So it's goodbye from me to DataVault 👋😅😊😁

NickDV

Having the exact same problem. No longer able to sync Android tablet using Dropbox. My Windows PC and iPhone is still syncing fine. Have also sent several emails to [email removed as per Community Guidelines]

Still have not received any response. May start looking for another password manager however datavault hasn't changed in years. So this seems to be a change made by Dropbox which is causing this error..

Rich

@NickDV wrote:
... however datavault hasn't changed in years. So this seems to be a change made by Dropbox which is causing this error..

It most likely is. Dropbox recently stopped accepting API connections using the outdated and insecure TLS 1.0 and 1.1 protocols. It now requires TLS 1.2 for all connections. If a developer hasn't updated their app to support the newer protocol, then it will no longer be able to connect.

This isn't a change that happened without warning. Dropbox notified developers this was coming back in October and then gave a reminder in March; a month before they started to implement the change.

gadgets906

I also have same issues and no responses to emails. This is not what I expected?

Hi NickDV, and Others
I originally took this up with Dropbox as the error messages indicated it was a Dropbox problem. It was explained to me that it was an interface issue (probably not the correct terminology) between DataVault and Dropbox bot that DataVault are responsible for writing this interface software.
Looks like there has been nobody at home at DataVault for at least a month. I've found my solution (above) and won't go back to DataVault even if they do eventually fix this problem

Finally after weeks of chasing DataVault, I got this reply today from their Customer SuccessTeam

Well that's too late for me as I have already bought 2 other apps in my search for a solution, but hope it will help some of you's g wishing you all lots of success

We are aware of the issue and plan to release a new version next week.

Best,
Alex

Customer Success Manager

I got the same email. I started using lastpass but since it's free I still have the data vault and I'll see if new version it fixes it

NickDV

I'm still using Data Vault.

Strange that my Android tablet is the only device that isn't syncing properly through Drop Box. My iPhone and Windows PC are not having any problems. And since I don't change passwords all that often, I have no problem waiting a couple weeks if this update actually fixed the problem. I'll update this thread one way of the other...

gadgets906

Desktops and Apple all have implemented the new protocol for drop box which Data Vault platform resides on. Android for Data Valult had not implemented the protocol and is not syncing with the Drop Box File. It is not a good sign that Data Vault dropped the ball on this and is now playing catch up.

In a second email I received from DataVault, they said the their tech/development guys were based in Ukraine and that was the cause of the delays. If that is the case, customers might have been more sympathetic, but this excuse was only offered many weeks after first complaints. I have bought 2 additional apps until I found one I was happy with. Their response isn't good enough 😕

gadgets906

What apps did you find? Interested in transitioning.

The one I have settled on is called SafeInCloud. It syncs via Dropbox etc and you can import your old DataVault data - good once you get used to it. Also tried Password Safe I didn't like it so much but just my personal preference. But....

THERE IS A NEW VERSION/FIX FOR DATAVAULT ON THE PLAYSTORE TODAY

I've downloaded and installed and it appears to sync OK but I've not fully checked it out yet. WOULD be interested in hearing other folks experience of it but for now I'm sticking with SafeInCloud as I know it works properly

THERE IS A NEW VERSION/FIX FOR DATAVAULT ON THE PLAYSTORE TODAY

My Playstore still shows the last update as April 18, 2018

I have this version

Password Manager Data Vault +

KWEtch

I just purchased a new samsung s22 ultra and after converting over I have just experienced the dropbox handshake you folks are talking about. I have been using DataVault, without any problems really, since it first came out. Looking forward to the patch you are referring to.

thanks for posting this.

Maybe you need to update Playstore, mine shows Ver 6.3.9 updated 18th May 2022

NickDV

Just updated datavault on Play Store and all is back to normal.

Glad I waited before jumping to another app. Especially as the reason they were delayed was due to the war in Ukraine.

I've used this app for many many years. Didn't mind waiting a few weeks and keep them under those circumstances.

KWEtch

Just signed in to DV. all works again

thanks

James_W

I signed up on 09/04/24 for Trial Datavault+ backup to dropbox 4.99/year on Google Play
I get this synching error message when I open DATA VAULT: Check Dropbox Error:com.dropbox.core.InvalidAcce ssTokenException: ("error": (".tag":"expired_access_token"),"erro r_summary":"expired_access_token/
IS IT DATA VAULT OR DROPBOX ISSUE?