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File A > "save as" > File B > "replace": This should work even if B is a cloud file

Hi!

I normally reassure our users that they can interact with Dropbox files "normally" without worrying too much about what's synced where (local or cloud), since Dropbox takes care of everything in the background, which is generally true.

But today I hit a glitch myself, on a Mac in Photoshop 2022, I edited a certain File A, then used "save as" with the intention of overwriting a different file, File B. Finder asked me to "confirm replace," which I did. Assuming all was successful, I then closed File A.

Unfortunately, since File B was a cloud copy, apparently it could not be saved over with the new version--so the edits were lost. I went over this with Dropbox Support, who advised I should have local-synced File B first.

I suggest the save as > replace action should automatically local-sync File B if needed in this situation. Or, if that can't be done, perhaps a warning added that you're trying to save over a cloud file--but you can't.

I actually thought this might be a bug, but I'm told otherwise by Support. Thank you for looking at this as a new feature!

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corakat

Hi Walter,

I'm running Dropbox 145.4.4921 and I have "Your files are up to date."

I don't see my initial attempted edit to File B on the events page. But, in Finder on Mac, the timestamp on File B updated when I tried to overwrite it. It's just that the file stayed in the cloud, and the file size remained "0," so the actual edits were lost.

Later on, in consultation with Dropbox support, I manually local-synced File B, and then again attempted to overwrite it by editing File A in Photoshop and using "save as . . ." That worked, and that appears on the Events page. It just seems like an odd first step to have to take.

Thank you!

Karen

All comments

Mark

Are you using OSx 12.3? If so there are issues over online only files at present

Walter

Hey @corakat, thanks for dropping by our Community to share your thoughts on this.

I just wanted to let you know that your feedback has been noted and if you have anything else to add, please let us know.

Cheers!

corakat

Hi! The computer in question is running 12.2.1 actually. Thanks for asking--I'm curious if this does in fact strike you as a bug?

corakat

Hi Walter!

In case it's helpful, FYI I've since realized that my "save as > replace" *did* update the cloud file with the timestamp of my new edits . . . just not with the actual file content, which was lost. That seems doubly unfortunate, since I often glance at timestamps for reassurance that my edits are saved.

This really does strike me as a bug. Generally I think Dropbox aspires to allow users to use Finder/Explorer's in-built save/move/rename/delete functions normally. This operation had every appearance of working normally, but lost my edited file. I really appreciate Dropbox taking a look at this if at all possible.

Thank you!

Walter

Thanks for the additional information @corakat - much appreciated.

It sounds weird that the timestamp was updated, but you're not seeing your edits. Could you have a look at your events page and let me know if you see those edits logged there?

Also, could you clarify the app's status and version as shown in your menu bar?

corakat

Hi Walter,

I'm running Dropbox 145.4.4921 and I have "Your files are up to date."

Thank you!

Karen

Walter

Thanks for keeping me in the loop, Karen - I'm glad to hear it's sorted now.

See you around the Community and enjoy the remainder of your week!

ppadmin

I'm having this same issue mentioned in this thread.

https://www.dropboxforum.com/t5/Apps-and-Installations/File-A-gt-quot-save-as-quot-gt-File-B-gt-quot-replace-quot-This/m-p/589929

BTW, I tried posting to that thread for some reason my post kept disappearing.

In any event, this appears to be a bug and is not expected, or acceptable, behavior. We're using DropBox Business in a team environment. Multiple people open Photoshop PSD files and then Save As another format (usually TIFF) into an output folder. Often people need to overwrite files that were previously saved from a different computer. This problem is wreaking havoc. When a user overwrites a file that hasn't synced locally, the save seeming completes and the file's timestamp is updated on the local computer. I'm still investigating but I've been told that the updated timestamp is sometimes propagated to other computers as well. The file data however is not updated, even on the local computer. Even worse, if the overwritten file is then force synced, either manually or by double clicking, the timestamp, along with the file content, reverts to the previous version. Any changes are lost forever. This is a data loss situation, something that should be avoided at all costs by any file management system.

This also seems to be isolated to Photoshop. I tried similar actions with Adobe Illustrator and the built-in TextEdit app. In both cases when overwriting a cloud-only file, the file is properly synced locally, overwritten and then synced back to the cloud, all automatically.

Everything I'm referring to here is macOS specific BTW. So far I've tested with macOS 10.15.7, 12.0.1 and PhotoShop 22.5.2 (2021), 23.4.2 (2022), 23.5 (2022) and they all exhibit the same behavior. I know there is a known syncing issue with macOS 12.3+ but that doesn't appear to be related as this happens with older macOS versions.

Nancy

Hi @ppadmin, I’m sorry to hear you’re facing this issue.

Can you let me know what’s the app version of the Dropbox app on the devices you’re having this issue?

I’d like us to investigate this further.

ppadmin

A ticket is open. Ticket #18622008

Jay

Hi @ppadmin, thanks for the ticket ID, we can see that this has been forwarded to a specialist team to look into further.

ppadmin

@Jay Unfortunately after 2 weeks I haven't gotten anywhere with tech support. The case was passed off a couple of times to what I thought was higher tier support but I'm still just getting generic troubleshooting suggestions like disable anti-virus, check firewall, etc, etc. This is a specific issue that has nothing to do with any of that. It's easily reproducible but I'm getting the impression that no one on the case has bothered to try at this point. I included a screen capture video in the case notes showing exactly what happens. This really needs to be escalated to a team that can do actual troubleshooting and interface with the development team. Are you able to make that happen?

Jay

According to the ticket, you're already in contact with a specialist team. They're the ones who would be able to assist further on this matter.

ppadmin

@Jay Is there a specialist team above the current specialist team?