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Offline Online Green checkmark / Cloud icon indicators not visible / Finder MacOs 12.3 M1

Hi, was wondering if the Green / partially green and Cloud icon indicators for Selective sync inside finder are coming back soon? I know that you're working on a fix with new Macs and online previewing, is this part of the same problem?

Dropbox v145.4.4921
MacOs 12.3 M1

Hope to hear from you, makes it really hard to get an indication which folders and files are stored locally.

Greetings.

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Accepted answers

Walter

Hey @Luc-FJ, sorry to jump in, but I think Hannah was asking if the app was 'up to date' in your menu bar, or if it was still syncing etc.

If it's up to date indeed, could you try the following steps and let us know if they helped improve matters?

1. Click on the Dropbox icon from your Desktop and quit the application
2. Open your Activity Monitor from your Mac Utilities folder
3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
5. Click on the Apple icon in the top left of your screen
6. Click on "force quit"
7. Relaunch the finder.

Keep us posted!

All comments

Hannah

Hey @Luc-FJ, thanks for posting your question to our Community today.

Would you mind giving us a bit more info on what you see?

Do you not see any icons on your files at all? Or are they just different?

Also, what's the status and the version of the application installed on your computer?

You can see that by hovering your mouse over the Dropbox icon in your menu bar.

Thanks!

nhigson

I have upgraded my M1 2021 Macbook Pro to the latest OS Monterey 12.3.1 and I am not seeing sync icons on any of my files either. This is on the desktop when looking at files.

Hannah

And what's the sync status and version of the app, please?

Luc-FJ

Hi,

I don't see any icons on the files from dropbox, besides the regular Finder UI elements like the folder icon off course.

I don't quite understand your question about the status and version, isn't it the number that I've already send you above?

Dropbox version: v145.4.4921
Status: Updated
MacOs version: 12.3 M1

Schermafbeelding 2022-04-04 om 17.19.44.png

Greetings!

Walter

Hey @Luc-FJ, sorry to jump in, but I think Hannah was asking if the app was 'up to date' in your menu bar, or if it was still syncing etc.

If it's up to date indeed, could you try the following steps and let us know if they helped improve matters?

Keep us posted!

Luc-FJ

Hi @Walter!

Thanks for your reply! I've followed your steps (Dropbox App was indeed updated) and I saw a bunch of 'Integration with Dropbox Finder' processes. Tried it several times now, sadly no succes. Hopefully this will give you some insights!

Screenshot_2022-04-06 15.07.42_tZbP8m.png

Greetings,

Luc

Walter

Thanks for the screenshot @Luc-FJ - mmuch appreciated.

Could you try reinstalling the app and let me know how it goes?

If this persists, we might need to switch to email communication to have a further look.

Luc-FJ

Hi @Walter !

For some reason, they reappeared! Didn't need to re-install the app! Just took some time maybe?

Schermafbeelding 2022-04-07 om 10.08.52.png

Thanks for helping out.

Greetings,

Luc

Walter

I can't be sure about that, but I'm glad to hear it's sorted now, Luc.

Take care and see you around the Community!

Luc-FJ

Hi @Walter ,

I wanted to quickly reopen this subject because sadly this problem is still driving me nuts . It's true that the solution that you gave will eventually give some folders their icons back, but I think this is only true for 5%. The rest of the folders and files will still be non-visible.

Hope your tech team can figure out why some machines do have this problem!

MacBook Pro M1 2020, macOS 13.1

DB version v166.4.2920

Nancy

Hi from me as well, @Luc-FJ! I hope you don’t mind me jumping in.

Just to clarify, have your syncing icons disappeared again from your files/folders within your Finder?

Do you see syncing icons on some files, while there are no syncing icons on others instead?

Luc-FJ

Hi @Nancy

Indeed, the green checkmark and cloud icons are disappearing quite often, read always . Even with the trick that was provided some of them stay(ed) only for a couple of hours. So it does work for some, but sadly not for all and not for long.

Jay

Hi @Luc-FJ, could you let us know if you're on the new Mac OS version of the Dropbox desktop application?

You can confirm this by seeing if the Dropbox folder location is in CloudStorage.