Child Item

Bogus warning from Dropbox

Dropbox keeps sending me bogus messages that my dropbox is full and that my files will soon stop syncing.

My dropbox is NOT full, and I resent receiving all these bogus messages. I'm afraid this is a dirty tactic by DropBox to blackmail me into upgrading, and that they will soon stop synching my files in order to escalate this blackmailing tactic.

How do I get them to STOP sending me these bogus email messages, leave me alone, and maintain my free account without fear of losing my files? I will NOT be blackmailed by ANYONE, including Dropbox!

Find more posts tagged with

Notifications

Accepted answers

All comments

Rich

@andreasfmpro wrote:
How do I get them to STOP sending me these bogus email messages, leave me alone, and maintain my free account without fear of losing my files? I will NOT be blackmailed by ANYONE, including Dropbox!

You're not being blackmailed, you won't lose your files, and the only thing that will happen is you won't be able to sync if you go over your quota. If you no longer want to receive the low space message, just turn it off.

https://www.dropbox.com/account/notifications

andreasfmpro

Rich,

Are you a DropBox employee? Is this an official reply from Dropbox?

If not, while I thank you for your reply, it does not instill any confidence in me that DropBox isn't going to do exactly what they have been warning me about, in several messages over the last few months, that is, prevent my files from syncing.

DropBox has been unreliable in their policies in the past. I am very much concerned that they will carry out their threats and disable my account even though I am not over my quota.

Rich

@andreasfmpro wrote:
I am very much concerned that they will carry out their threats and disable my account even though I am not over my quota.

Dropbox does not, and never has, done that.

Megan

Hi @andreasfmpro, wishing you a happy Monday!

Is it possible that you have two Dropbox accounts? Have you checked that the email address you received the storage emails to, is the same one you're using for your Dropbox account?

As Rich said, please be aware that if your Dropbox folder becomes over quota, all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over your quota, all that should happen is that Dropbox will not sync any new files.

If you have any questions, let me know.

andreasfmpro

I only have one DropBox account.

BTW, is there a way to precisely ascertain via a Dropbox feature/utility the size of my Dropbox account, instead of relying on the mac Finder?

Nancy

Hi @andreasfmpro, hope it’s OK if l jump in here.

If you wish to check the storage of your Dropbox account, you can do so via the Plan tab of your account settings.

In case you have further questions, I’d be glad to help!

andreasfmpro

Thank you, Nancy,

This conforms that I have more than 3GB available, but Dropbox keeps sending me these ominous, bogus messages that my box is almost full.

Jay

Hi @andreasfmpro, you should have an option to unsubscribe from the emails at the bottom of those emails in order to stop receiving them.

Just so you're aware, unsubscribing from emails means that you might miss other important notifications or communications from Dropbox.

andreasfmpro

Exactly. So damned if I do, damned if I don't unsubscribe.

Why on earth would Dropbox bombard me with these bogus emails? Why don't they just stop?

Carl E.

Same issue, my Dropbox isn't going to be full anytime soon, this needs to STOP!

unknown

Received an alarming email this morning about how my files are about to stop syncing if I add even one more file and knowing that I still have a good amount of space yet, I thought it might be spam or a phishing attack. Nope, turns out it's from Dropbox proper and I was taken to a page saying that I had used 15.52 GB of my 2GB of space. And this was further alarming b/c I should have about ~18 GB after my years of recommendations to new users. Lo and behold, checking my actual account, I do indeed have ~18 GB of space in my account.

So, is this Dropbox demonstrating an inability to correctly count GB, which is pretty alarming for a service that's entirely based around storing data, or is it a malicious phase of marketing that we're in and I should just plan on finding an alternative to dropbox?

unknown

I realize this is an older post, but it's 2023 and I'm also having this issue, so it's something that Dropbox seems unwilling to address. And importantly, the piece that I believe you're over looking is that the notification alerts are for when "I'm running out of space" but having multiple GB's of space left isn't really 'running out' and it's also not helpful that the email threatens you with account de-stabilization and shows you that you're _already out of space_. So we're left with either the idea that Dropbox is maliciously advertising or they're not adept at counting bytes. Neither of which does much to install confidence in the user base.