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Smart Sync Not Showing Up on Windows 11

mamacholina

Hi! I am on Windows 11 and have a Dropbox Business account.

The Issue:

I cannot see the option when I right click a file, to Smart Sync > Local or Online Only

I do see this option on my MacBook Pro.

I did see the option on my PC earlier this week, I do not see it now.

In an effort to troubleshoot my issue, I just install and reinstall Dropbox app on the PC. The problem remains.

The options I see when I right click a file are

Dropbox >

- Share

- View in Dropbox

- Copy Dropbox Link

- Version History

- Send with Dropbox History

Any insight is appreciated.

Thanks!

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Accepted answers

Signal2noise

I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.

All comments

Jay

Hi @mamacholina, thanks for bringing this to our attention.

Could you try reinstalling the desktop app, without uninstalling it first, from
this page?

Keep me updated with any progress!

ejeker

Same problem. Had to uninstall and reinstall entirely.

paquayC

Still have same problem even after uninstall, then install again.

Did you fix your problem?

Megan

Hi @paquayC, how are you today?

Can you let me know what you see on your end when right clicking on a file or folder inside your Dropbox folder?

Also, what is the version of the Dropbox app that you have installed to your device? If you hover your mouse over the little Dropbox icon next to your WiFi, that should give you a number.

Let me know more.

paquayC

Problem fixed, the Smart Sync menu item was hidden, when selecting "view more" in the dropdown right click menu, it appears. Not same behavior as in Win 10

Jonathan C.29

This was the issue for me. After recent Windows 11 updates the option on the context menu you're looking for is "Show More Options." Makes more sense that it should be under the Dropbox menu, but it is not.

RebeccaConfuse

I am having the same issues, is there a way to bring back syn->online or local option at all?

Rich

@RebeccaConfuse wrote:
I am having the same issues, is there a way to bring back syn->online or local option at all?

That sub-menu no longer exists. The items are now listed on the main context menu as Make available offline and Make online-only.

RebeccaConfuse

that's so inconvenient😑 but thanks, at least I know now.

Friedemann

Hi guys, I need your help please. After transitioning from Windows 10 to 11 all the right click context bullet points have disappeared and are ALSO NOT AVAILABLE in the "further options" sub menu. I am unabe to gather file sharing links from the windows explorer, nor making files available for local use.
This is a pain, because I have 2 TB of data to manage on my dropbox drive.

Thank you for your help.

Walter

Hey @Friedemann, thanks for joining the discussion and sorry to hear you're having issues with this.

If you've ensured that the Dropbox desktop app is up to date and not still syncing in your taskbar, could you have a look at this post and let me know if it helps in your case?

Signal2noise

Hi all,

I am having a similar problem. My PC was updated to Win11 and the 'make-online only' and 'make available offline' options seem to have vanished. The synching options seem different in general too. The verision of my dropbox desktop app is 173.4.6706

Any suggestions will be appreciated.

Hannah

Hey @Signal2noise, thanks for letting us know about this.

Can you also let us know the sync status of the app, as shown when you hover your mouse over the Dropbox icon in your system tray?

Are you only missing these specific options, or other Dropbox menu items as well?

Signal2noise