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Paper Older Version

Hi Folks, I have a problem.
I am using Paper for a long time ago and recently some of my colleagues joined Paper I shared some folders with them but they are unable to do any edit in the folder and got this error "Can't select this folder because was created with an older version of Paper", after that I worked with their account. Find out their Paper is completely different and works differently, it's like a part of the main dropbox.
Do you have any idea how to fix it? or update my Paper to their version?

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Hannah

Hey @mosn, thanks for posting on our Community!

You're probably referring to the new release of Dropbox Paper, which is automatically available to our new users.

This is slowly being rolled out to our older users as well.

You can read more about this here.

Let us know if you have any questions.

mosn

I was read that post. So there is no way to update my account sooner before the complete roll-out?

Mark

@mosn

Simply put, no, sorry 😞

mosn

OK, Thanks

Jan L

It says Paper 2020 and its 2022 😄

Is there an estimate when you plan to have all old users migrated @mark / @dropbox

TY!

N Fring

Also wondering about an expected timeline? This is the only thing preventing me from fully moving over to Dropbox because I can't use Paper while offline through the Dropbox app...

Mark

@N Fring wrote:
Also wondering about an expected timeline? This is the only thing preventing me from fully moving over to Dropbox because I can't use Paper while offline through the Dropbox app...

There is no timeline... or rather it was missed - badly.

The rollout was supposed to be in 2020 (as it was called Paper 2020) but Dropbox, sadly as usual, have just ignored and refused to comment on what is since happening and when it will be complete.

JOfE

Question: Does the search in Paper 2020 extend to Dropbox? Will searching for a name or a tag in Paper show results from Dropbox? Right now they are separate systems. Not easy to see "everything" in your search if you use Paper and Dropbox pre Paper 2020.

Nancy

Hi @JOfE, I hope you’re doing well and Happy New Year!

Just to make sure I understand correctly, do you mean that you’d like to search for a Dropbox file/folder based on name/tag while you’re on Dropbox Paper?

JOfE

Yes. I need to search a "name" and have all references to that name in Paper and in Dropbox be indexed.

Walter

Hey @JOfE, sorry to jump in here, but I just wanted to confirm that you should be able to search for both your Dropbox files and your Paper docs when using the content search feature.

I hope this helps!

JOfE

Results from Paper do not show up in my Dropbox search results and vis versa in my Paper searches. Can you confirm @Walter that the expansive content search across Paper and Dropbox works for those not on Paper 2020?

Hannah

Hey @JOfE, apologies for the delay in our response here.

Can we reach out to you via email, so we can look into this internally?

BenMarkel

I have exactly the same problem, the .paper dropbox integrated document shared to me by "newer" dropbox users are not searchable, either from paper site, nor from dropbox search. Along the years I am using paper for managing many projects, I taught many people the benefits of this feature and showed them how to use it. But at the end I have problem to collaborate with them, because every time I need to acces a shared paper, I have to search it in emails or elswhere - cannot find it simply on my paper site, or dropbox.

I contacted support about this annoying problem almost 3 years ago (2020-07-03), and then on (2021-06-18). I find this unbeliavable. Please make this integration of old paper -> to dropbox *.paper files happen.

Is the only option realy to create a new dropbox account?

JOfE

As of this date, dropbox/paper has not solved this problem for either. The only solution I found for this was switching to Google docs.