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DB Passwords not syncing

bernardomm

When i add a new login/password from a website throug google chrome in a PC (using chrome addon), this info does not sync with my android app.

How can i force syncing between Chrome addon and Androi app?

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Accepted answers

Jay

Hi @bernardomm, I'd recommend getting in contact with the
support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

All comments

Megan

Hi @bernardomm, let's see what we can find on this!

Can you try to close and re-open the Dropbox Passwords app on your device?

Steps to fully closing an Android app: https://support.google.com/android/answer/9079646

When you re-open the app, are your passwords now synced?

Let me know!

bernardomm

Megan, thanks for the reply.

I've done this several times with no success.

Megan

Hi there, @bernardomm!

Can you try adding a password on multiple devices and seeing if any of your passwords sync? This can help you determine whether the syncing issue is limited to one of your devices.

For example, if your passwords sync between two devices but not a third, we can isolate the issue to the third device.

bernardomm

I use DB passwords on two devices.

On my smartphone, i´ve noticed now that he isn´t connected to a computer (Configurations > Connect to a Device).

When i click "Continue", to connect to another device, i get a message "Ops, Found an error. Try again later".

How can i connect my android to another device?

Jay

bernardomm

I´ve contacted the support, after logoff/login in the Passwords app, the sync between pc and smartphone its working

Megan

Hey @bernardomm, happy Tuesday!

I'm glad to hear everything is back on track.

If you need anything else, just give me a shout.