Child Item

WeVideo app does not work! I cannot download my video files! What can I do to get them?

I received an email saying "Your team’s folders have been converted to shared folders, and all Pullen groups have been deleted. Your account has been converted to a personal Dropbox plan."

Now, I just want to download my files, but the WeVideo app does not work! I cannot download my video files! It just says "Oops... something went wrong Oh no, it looks like we failed to load your file. Please return to Dropbox and try once more."

What can I do to get them? Please help . . .

Find more posts tagged with

Error Messages

Third Party Integrations

Download

AcceptAnswer

Closed - Inactive

Accepted answers

All comments

Walter

Hey @Pullen Family, thanks for posting on our Community and happy March!

Could you please let me know how exactly are you downloading your files?

If you're on a web browser, have you tried
another one?

In case you did and still get the same error, I'd appreciate a screenshot so that we can have a visual too.

Thanks!

Pullen Family

Hello,

Thank you for your reply! I am trying to download a series of .wav file videos, using the method of clicking where it says Open v

which then gives me an option to do it using the app WeVideo (there are no other options). When I click that, it takes me to another page (using Google Chrome on a desktop PC), where it says "Oops... something went wrong Oh no, it looks like we failed to load your file. Please return to Dropbox and try once more."

Megan

Hey @Pullen Family, how are you today?

If you try to download the files through Dropbox, using
these steps, do you get the same error there as well?

Keep me posted.

Pullen Family

That is exactly what I've been doing. When I click Open v it says I must use an app called WeVideo to download my file. When I click that, I get this:

Walter

Hey @Pullen Family, I just wanted to clarify here, the issue seems to be about previewing the file on our website and not downloading it.

Could you try disconnecting the WeVideo app from your account's
connected apps tab and then try again?

You might need to clear your browser's cache as well wile we're at it.

Keep us in the loop!

Pullen Family

Okay, I have cleared my cache, rebooted the Chrome browser, and disconnected all apps.

Now, how do I download my files?

They are listed by name, and there is no DOWNLOAD link on the page. All it says is: OPEN v

and when I click on that, is says CONNECT APPS WeVideo

which is where this all began.

Walter

Could you send me a screenshot of what you see @Pullen Family?

You should be able to download your files by selecting them and then choosing the download option from the ellipsis (...) button.

Pullen Family

Yes, I have already done so (perhaps read my previous posts . . . ) but I will do so again here.

The problem that I am having is that when I do what you say to do, I get this:

Megan

Hi @Pullen Family, thanks for your patience here!

Can I ask for one more screenshot of the full page? If you navigate to the file under the "All Files" page, and you click the three dots "..." do you see the option to download the file there?

Lastly, do you access the file via a shared link by any chance?

Pullen Family

I do not see the "three dots", but here is a screen shot of my files page. Note the Open v link to the far right of the file name. When I click on that, I get the "Oops" cat picture that I have posted already here. Drop Box.png

Megan

If you check under "All files", are you able to find your file there?

It seems this might have been part of shared content that has been deleted. Can you check your events page too?

Pullen Family

If you notice to the left of the file names, >All Files is selected.

When I clicked your Events Page link, it said :

Events

You have no activity yet

I have not shared these files with anyone. I uploaded them several years ago, and now want to download them, as my old computer died and has been replaced. If I cannot download them, they will be lost to me. Thanks for your help!

Megan

If you check on top of the screenshot you sent earlier, it says "Recents," which indicates you're under that path.

As for the files, they were either shared with you in the past, or not anymore. Or they might have been deleted more than 30 days ago, hence why you don't see them under the events page, which would make them unrecoverable.

As a last resort, you can also check the deleted files page to see what you can find there.

Pullen Family

When I went back and clicked on All Files, it looks like this (see attached).

I still don't see a download button. When I click the Deleted Files Page, it says

You don’t have any recently deleted files

I don't know what to do. I have never deleted any files from Drop Box, nor shared them with anyone. These were files I had on my old computer, I uploaded them for safe-keeping several years ago, and now it seems they are lost!