Why isn't there any answer, ever? Google more and more often directs me to dumb forum posts without any answer. Is it because people just gave up on doing anything with their computer? I don't care about why they did that, this is just a total non-sense shame for me. I spend my week trying, trying, trying, getting all sorts of issues, search on Google and fall almost systematically on posts with no answers or just repeats of non-working solutions. Dropbox preferences should be accessible by clicking on the Dropbox icon, then there should be an avatar icon at upper right corner, but I don't have the avatar icon. I tried multiple times, to no avail, no icon at upper right corner, and no answer anywhere about why I don't have the icon. Dropbox works correctly besides that though, so don't ask me to repeatedly reinstall, that won't help. Could it be that Google is now the "wrong" search engine and I need to use something else to get more useful results?
@EricBuist wrote: Dropbox preferences should be accessible by clicking on the Dropbox icon ...
Dropbox preferences should be accessible by clicking on the Dropbox icon ...
It is.
... then there should be an avatar icon at upper right corner ...
There is.
The Dropbox icon you need to click is the one in your system tray, near the clock on your task bar. Click it once to open the app and you'll see your user icon in the upper-right corner. Click that and you'll get a menu where you can select Preferences.
If you're on a Mac it's the same process, only the Dropbox icon will be on your menu bar, also near the clock.
Hi,
The Dropbox window doesn't show up the icons.
I just double checked and my screen resolution is still 1920x1080. I cannot switch to a 4K monitor or put my font size super small to sove this.
Hey @EricBuist, sorry to jump in here, but have you rebooted your computer since you noticed this?
If you did and still can't see your profile's picture on the top right corner of the window that comes up when you click on the Dropbox icon in your taskbar, you might need to reinstall the app.
Also, you didn't clarify, does adjusting your screen's resolution improve matters?
I am already at 1920x1080 and didn't change that.
Yes I rebooted several times since I noticed the issue.
The only workaround I found is the press Ctrl-Space while Dropbox window is active, select Move in the menu and then move the window with arrow keys until the profile icon appears.
@EricBuist wrote: I am already at 1920x1080 and didn't change that.
What about your screen scaling? The Dropbox app doesn't always behave properly if you've changed the scaling of text/icons (125%, 150%).
Even with DPI scale set at 100%, I don't have the profile icon and some text in dialog box appears too small to read, like file properties in Explorer. I had to put it back at 125%.
Hi @EricBuist, could you try quitting the Dropbox desktop application and restarting it, without rebooting, to see if the window appears at the bottom the next time?
I am having the exact same problem on four machines or from windows to window 11 Pro and two windows 10 pro the exact same thing he is seeing
I want to move the files from the c drive to d drive but I can’t see the preference for the sink options. How do you fix this?
Hi @Robinb91, have you tried using Ctrl+Click on the Dropbox icon in the system tray to access the preferences? From there you can choose the Dropbox folder location in the Sync tab.
I see it at the very bottom right, right next to the up arrow. I's a blue icon that looks like a stylized vee.
I tried everything: Reinstalled Dropbox app, scaled to 100%, opened with Ctrl-click. Nothing. Dropbox works, but there is no way to access preferences to change my synch options or to change the drive. When I open Dropbox, no matter how I access it, I only can see the files in it.
@dneuman126 wrote: I tried everything: Reinstalled Dropbox app, scaled to 100%, opened with Ctrl-click. Nothing. Dropbox works, but there is no way to access preferences to change my synch options or to change the drive.
I tried everything: Reinstalled Dropbox app, scaled to 100%, opened with Ctrl-click. Nothing. Dropbox works, but there is no way to access preferences to change my synch options or to change the drive.
Tried the legacy menu? CTRL-left-click the Dropbox icon in your system tray.
Yes. Nothing. Now I even uninstalled Dropbox, reinstalled it and that allowed me to choose my new drive. But I still cannot get access to preferences or sync because there is no avatar. I used to have it, but not any more.
My Bad: So I have the Dropbox icon in two locations on my taskbar. If I ignore the main icon and move all the way to my right on the taskbar, there is another B&W icon for Dropbox that allows me to sync and set preferences.
@dneuman126 wrote: My Bad: So I have the Dropbox icon in two locations on my taskbar. If I ignore the main icon and move all the way to my right on the taskbar, there is another B&W icon for Dropbox that allows me to sync and set preferences.
The first icon to the left is just to launch the application if it's not already running, or it will open the folder. The smaller icon in your system tray is the actual application, which is the one you use to access the main Dropbox menus.
