Dropbox Passwords disappeared from Safari extensions and will not go back in. When attempting to put it back in I get the following: When following the prompt, the whole process begins again....a vicious circle. My Mac is: MacBook Pro (Retina, 15-inch, Mid 2015) with Mac OS Big Sur

Yes, Safari version is the latest: Version 15.2 (17612.3.6.1.6). I am seeing the same screen as above. When I quit and open Safari Preferences Extensions, Dropbox Passwords is not listed. If I click on More Extensions, it takes me to the Apple (Mac) App Store, where my only choice is to re-download Dropbox Passwords for Safari.app. I've tried deleting and reinstalling Dropbox Passwords for Safari.app. I tried restarting my MacBook Pro (14-inch, 2021), Apple M1 Pro chip, 32 GB RAM, running macOS Monterey version 12.1.

Megan

Thanks for the updates, @Candace A.4!

Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

Candace A.4

Yes, of course.

Megan

Just sent you an email, @Candace A.4!

I'll see you there, so we can continue troubleshooting on this.

Cheers!

doobit

Hi support. I'm also having the same issue on a MacBook Pro 14". The extension was working and then it vanished. I have tried all suggested remedies but nothing is working. Please help.

Megan

Hi @doobit, how are you today?

Do you get the same error as the OP posted on this thread? Feel free to send me a screenshot!

Also, is your Safari up to date?

Keep me posted!

Candace A.4

Well, now that I've switched to another password manager, Dropbox Passwords is now working correctly. After putting all the energy into setting up another password manager, I'm not sure that I'll go back to Dropbox Passwords. Having it just stop working for no particular reason for a few months is not a strong selling point for the application. Dropbox Passwords does work more quickly than what I'm using now (Secrets), but Secrets seems to be more reliable. Reliability is kinda crucial in a password management application. Just sayin'....

jkperona

I'm having this same issue. I've tried reinstalling the extension and still no luck getting it into Safari and enabled.

Walter

Hey @jkperona, sorry to hear you're having issues with this.

Can you please share some additional information about the problem you're facing? For example, are you getting any specific errors?

Also, have you tried another browser or a private browsing window?

jkperona

I only use Safari, and this works fine on my M1 MacBook Pro.

Only my older I5 MacBook Pro. It was working upon to a couple weeks ago. I noticed the extension was no longer showing.

Yes Im on OSX Monterey with latest updates.

Jay

Hi @jkperona, thanks for the info. I'd recommend getting in contact with the support team directly for further assistance on this matter with the Passwords extension.

Jasper3

I have the same issue. Have deleted and reinstalled app, restarted a zillion times and even done Mac OS Monterey repair in safe mode. All to no avail.

Help! I really need my passwords!

jkperona

Below is what I received from Dropbox support to fix my issue in Safari.

Try the following:

Open the Terminal app
Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
Press Enter to run the command
Restart Safari

Jasper3

Thank you very much, I will try this!

Jasper3

It worked, thank you very much indeed!