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Dropbox capture videos don't play

Just downloaded Dropbox capture Beta for window 10. I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported.

Any ideas? Ty

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YoucefDropbox

Hi there,

Following up on this. Thank you so much for your patience.

We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:

The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

Thank you so much!

All comments

Hannah

Hey @maxjax800, thanks for bringing this to our attention.

Which app is the error coming from? Or is it your OS that's giving it?

A screenshot of the error would also be really helpful.

Thanks!

maxjax800

Hi Hannah,

SS attached. Even when I go directly to the folder where the video is stored, I cannot play the video using 3rd party software such as VLC player.

Jay

Hi @maxjax800, in the screenshot, there doesn't appear to be a file extension, like mp4. Is there one on the original file?

Since the file is also 0 seconds in total, it's possible that the video was corrupt or filed to save.

YoucefDropbox

Hey Max,

Youcef from the Capture team. I'm so sorry about the issue you are having with the app. We have a bug right now on some Windows computers where the video is not properly saved. It should be fixed in the next couple of days. I will let you know once it's the case.

Thank you so much!

maxjax800

Youcef,

I tried again tonight and was able to successfully capture a video. This feature is really cool -- especially the screen capture with the capture of my webcam too. Awesome! Ty!

YoucefDropbox

Great to hear. Thanks for letting me know!

brettredvers

Same problem here: https://capture.dropbox.com/Poi7pWsvXvKoWaJ8

YoucefDropbox

Brett, so sorry about this. We are almost done fixing this issue. I will let you know once it's live.

brettredvers

Awesome thanks. 😉

YoucefDropbox

Hi there,

Following up on this. Thank you so much for your patience.

The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

Thank you so much!

AskFeeds

I recently learned about Dropbox capture. I have been using it for about two weeks now. Everything has been working well and I have been enjoying the software. However, I noticed that my screenshots are not added to my clipboard so therefore I am not able to paste them after I take them. They do get saved to the list that appears on my windows tray. If I hit copy in the tray, I am still unable to paste them into things like slack/teams. I am using a Windows 11 PC. I have already restarted my PC. I have done updates. I tried using iPhone as an alternative webcam. I have tried to update the app by downloading another .exe. I have also cleared my clipboard within windows settings. Nothing works so far.

YoucefDropbox

So sorry about that. Would you mind reaching out to us on support-capture-feedback@dropbox.com so we could assist you? Thank you!

Bard76

Same problem here. Running V88.0.5

I have tried reinstalling and resetting the app.

My videos don't save properly. It just sits there saying it's uploading forever. Even on a 30sec recording. They do show in my collections. But they are blank.

Please see attached screenshots.

Screenshot 2022-11-19 at 11-53-09 Home - Dropbox Capture.png Screenshot 2022-11-19 at 11-46-51 Recording 2022-11-19 at 11.32.47 AM - Dropbox Capture.png

Walter

Hey @Bard76, sorry to hear about this.

Did you reboot your computer since you first noticed this?

Could you try clearing your browser's cache or another browser and let me know if this persists?