I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error.
What else can I do ?
I followed that it working now:
To resolve this problem, could you please try the following steps:
Hi,
I've had issues for months where the Dropbox desktop client quits and can't be opened again. Each time, customer support provides me with a link to reinstall Dropbox, and it works for a short time so we close the ticket, before it happens again. Done advanced reinstalls, had my security software customer support check if it was their software blocking Dropbox, but mostly at a loose end while I wait for the specialist team here to get back to me. The last time, Dropbox lasted for 6 days before quitting again. I think the time between installs is getting smaller. It had initially required just a computer restart as well, which doesn't work anymore.
The popup is "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox to resume sync and other features" - Close or Restart Dropbox. Restart Dropbox doesn't work.
Running MacOS 10.15.7
Any alternative thoughts appreciated.
Hi @Emi P., how are you today?
I've merged your question under this thread, since the OP mentioned a similar problem. Can you take a look at the steps mentioned above, and let me know if they worked for you?
Also, feel free to share your ticket number with me, so I can locate it on our system.
Thanks a bunch!
Hi Megan,
I've received these instructions before and they are still what they should be.
My last ticket number is 17801216, but if you have access or whatever, most of my tickets are related to this.
Emi
Thanks for the ticket ID and sorry to jump in here @Emi
I was able to locate it in our system and passed your comments on to the agent handling your case.
You should be hearing from them shortly, but do let us know if you have anything else to add or ask in the meantime.
I have a Mac computer i attempted to open a file in DB and then got this message i can view and see things online verison but not via icon like it wont update/sync i attempted to delete and reinstall the app but still get this message saying dropbox unexpectedly quit your files are safe. restart drop box to resume synce and other features and this only has two options to close or restart dropbox
please help
Hi @crystal772m, thanks for posting here today!
Have you tried to restart the app? If so, does it quit automatically again?
Can you try the steps @maynaus mentioned in this thread, and let me know if that gets things back on track for you?
No this is not working at all - Appears to want me to sign in as it starts but I get a box that pops up saying the same thing over and over and over
Hey @crystal772m, can you try an advanced re-install using these steps?
No that didn't work as well - I got the message with-thin seconds
Hey @crystal772m, do you happen to have about 300K or more files in your Dropbox folder?
Because that could be a reason why this might be happening.
Can you try removing some folders from your Dropbox folder through selective sync, to see if that helps?
Hello
I have been having the same issue since last spring!! I had a ticket open, 18278250, but after several reinstallations and no progress the customer rep just dropped the ball.
The tech support simply did not get what was going on and kept asking the same questions over and over from what looked like a script, not paying attention to the answers otherwise questions would have changed!
I can only use the files if I make them local. Apps with linked files to the dropbox cloud do not longer recognize the links and have to relink after making files local. This is becoming unsustainable.
I am running macOS Monterey 12.6 on my Apple and have a Precision 5820 Tower running Window 11 Pro. Dropbox app is on both. I used to work just fine across platforms from the Dropbox cloud - after I run a OS update on the mac early last year, things went south.
I tried the step below on my apple computer and the end result is 1) conflicting versions of the files 2) the dropbox app on the apple computer now is existing by itself, 3) the error continues! so the situation just got worst!
Has anyone experienced the same and/or can actually help me?
Thanks a bunch
Hey @rmatdrop, thanks for the nudge here and sorry to see you're having trouble.
From what I can see in your previous ticket, the agent had asked you to try and install a previous version of the Dropbox app, but there was no update on the ticket, so it was eventually closed.
Did you try what the agent suggested or have you contacted our support team since?
Hi Hannah
Yes I did all the various installs that were asked and nothing resolved the issue. It seemed we were just going in circle, but something happened back then, ie a message showed in my dropbox that there was a known issue with files online not being accessible by apps that was under investigation. Pop up windows started to appear when opening app asking if I wanted to continue knowing that the app may not be able to access the files remotely.
That has been the case ever since, and I keep having the "dropboxmacupdate quit unexpectedly" over and over.
After posting here and realizing that the thread was marked as "resolved" I jumped on the chat and did the upgrade to the latest version of the Dropbox app with the link provided by Arianna. That has not resolved the issue. dropbomacupdate keeps crashing, and apps continue to fail to load linked files unless these are made local.
forgot to mention that as of last night, Arianna opened a new ticket
Hopefully, I will get a solution
Hi @rmatdrop, awesome news!
If you want to send me your email, in order for me to locate it on our system, don't hesitate to do that.
@Megan here the ticket #20937209 instead -
Thank you @rmatdrop!
I've located it on our system, and passed my comments to the agent working on your case. If you need anything else, let me know.
@Megan @Hannah @WalterD
My issue is still outstanding, and support lacking on all fronts. I asked already multiple times to be put on the phone with a human.
Emails back and forth days and often weeks apart are bringing me nowhere. You can see the thread on the ticket.
After several emails and people since my original post here, and after disabling CISCO, I was asked to install dropbox from a link. It failed to install; I sent the screenshot of the error, and I was told that the screenshot was sent to the eng to assess. Days went by, and I had to write again. Instead of having a solution from the eng, I was asked if I was able to install dropbox successfully after that error.
The last email is the tipping point. The issue of the apps not able to access files unless they are made offline is a year old! Yet, from the last email received Tony thinks is a new issue!!!!
I even shared *out of desperation* logs from the system at the time of the error and Tony said he had shared them with the ENG.
Clearly, ENG did not do much with it as the emails that are coming days and weeks apart are just repeating the same things. Missing what was done already and not offering any real solution. Hence, I am starting to wonder if the engineers even exist and if this Tony is a human or rather a very badly trained AI assistant!
I need help!
Hey @rmatdrop, sorry to see you're still having trouble with this.
The thing here is that you're already in contact with the team that specializes in these kinds of issues, so there's not much more we can suggest on our end.
I would definitely advise you to respond to Tony, though, and explain to them what the issue is exactly, so that they can assist you accordingly.
We've passed your feedback along to them as well.
@Hannah I need a manager/supervisor phone number. Please share it via my private email. This is not ok and it is certainly not the dropbox service I once knew. I cannot wait for ridiculous emails, I need someone on the phone to discuss the issue, troubleshoot and get it resolved. Thanks
I'm having the exact same issue and have gone through all the steps to resolve. My Dropbox hasn't synched since January with no resolution. Did it ever get resolved with you?
@brewcrew5 sorry to hear. I did not gain much from their technical support. An endless back-and-forth of emails leading nowhere. But last week I received an email and also a message popped up under the Dropbox icon in the menu bar saying that a new Mac version of Dropbox was rolled out.
Check this page out
https://help.dropbox.com/installs/macos-support-for-expected-changes
I did a lot of troubleshooting myself as the technical folks did not really help - here is what helped
1) stopping the crashing of the dropbox library - removed CISCO connect
2) unable to open linked files found online only in Adobe apps - installed the new Dropbox MAC version
I am monitoring now and cannot really call it a success - as I am still unable to open my photo library with iphoto
Hope this helps-
