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Dropbox Passwords has disappeared from Safari and Chrome

johnshansen

I installer Dropbox manager on my new M1 Max MacBook Yesterday with no problems.

Today its disappeared iin Saqfari and also the poolbar icon in Crome.

Tried to reinstallering (inscluding reinstalling Dropbox) with no success.

Clicking the button in the desktop app have no effect.

PLEASE HELP! Password manager betons your most important app, and now I'm stuck...

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Accepted answers

johnshansen

in the end Re-installing OS (repair) (half a day old machine!) solved it

All comments

Hannah

Hey @johnshansen, thanks for bringing this to our attention.

If you haven't already, can you please restart your computer and check again?

After restarting, if it's still not there, can you also try reinstalling it?

Let me know how it goes.

johnshansen

Reporting a problem almost all people have resterted as you suggest - why not go into trying to solve the issue?

mcmart1000

I'm also having massive issues - support is literally useless and just tell you to restart machine. All my db passwords apps are asking for approval on another device, which is no help.

It's a horrible password manager to be honest and I'm ditching it if it's this much hassle

johnshansen

in the end Re-installing OS (repair) (half a day old machine!) solved it

johnshansen

Now a couple of days later the Dropbox Password Manager have disappeared in Safari.

Repairing/reinstalling macOS Monterey did not fix it this time.

Have to find another solution as lack of password manager is quite impossible for me.

Walter

Hey @johnshansen - sorry to hear you're having issues with this.

Could you please let me know if you see the Passwords extension listed in your browser's extensions?

If not, you can try downloading it anew from this page.

Let me know how it goes.

johnshansen

I don't see it in the browser extensions

Redownloaded with no effect. - Clicking the button in the app does nothing.

johnshansen

BUT the "solution" did not last - Password Manager gone again!!! (I'l give it 48 hours ...)

Walter

Thanks for keeping me in the loop @johnshansen - much appreciated.

Would it be OK if I send you an email to investigate this internally?

johnshansen

Sure!

Walter

Thanks for the cooperation, John. You've got :envelope:

Henk M.

Today it's the same here, it disappeared in safari and in firefox on my iMac

Jay

Hi @Henk M., what versions of Safari and Firefox are you running on your Mac, and what OS version are you on?

Henk M.

The latest versions off course!

Hannah

Sorry to jump in here, @Henk M.!

Have you tried reinstalling the Passwords extension, to see if that helps?

Henk M.

That's the first thing I always try! In Firefox it works again after reinstall but not in Safari, nothing shows up!

Hannah

Thanks for the update here, Henk!

Do you mind if I reach out to you via email, so we can check this out internally?