Installation Failed Error Code 1073741795

Hi @demaq89, wishing you a happy Thursday!

Have you tried these steps in order to perform an advanced re-install on your device?

What was the result?

Keep me posted!

Hi @The TechJedi, how are you doing today?

Let me ask: have you followed the steps provided in order to perform an advanced re-install on your device?

How did it go?

Let me know more.

The TechJedi

Hi Megan,

Thanks for your response. Yes, I have tried the advance re-install, many times. I have tried many suggestions from the community with the same result. Same message as my first screen shot.

Thanks for clarifying, @The TechJedi!

What is the OS on the device you're trying to install the app on?

The TechJedi

Windows 10

I just sent you an email, @The TechJedi!

Please reply back to me as soon as possible, and we'll continue working on this.

Cheers!

Kyle mcGill

I've been on the same journey as @Searson from a thread elsewhere in the community chat. I've been experiencing the exact error code:

To bypass a lot of the troubleshooting, I've already tried these fixes to no avail:

I meet the minimum system reqs to run Dropbox
I have a secure internet connection
Antivirus (Bitdefender), firewall, and VPN disabled/turned off
Firewall manually configured to work with dropbox
Creating another user profile on computer then installing
Tried to install app using typical installer (DropboxInstaller.exe)
Tried to install app using Offline Installer (134.4.4115)
Tried to install app using Offline Installer (140.4.1951)
Clicking on the hyperlink for advanced re-install - takes me to this inane help page:
Dropbox installer failed to start | Dropbox Help

Frankly, I've given up all hope. I'm past frustration or even anger, rather, I find myself impressed. Impressed that such an impenetrable issue persists and none of the internet witches and wizards can solve this conundrum of digital arcana.

Hannah

Hey @Kyle mcGill, thanks for joining our Community and sorry to see you're having trouble with our desktop app.

So, if I understand correctly, you never managed to perform the advanced reinstall, right?

Can you try following the steps in this article to see if it helps?

Keep me posted.

Win10Pro, 64-bit, v21H1

I was using a previous Dropbox version (116.4.368) on my PC and received a notice in the tray that I had 21 days to update Dropbox. I tried every method mentioned in the support link provided in the error message, including a full install after uninstalling the previous version, and continually receive this error.

Full message: "Installation failed with an unknown error (Error Code: -1073741795). See the link below for instructions to perform an advanced reinstall." and I have followed the instructions there without success.

Jay

Hi @JenTo, thanks for bringing this to our attention.

Do you have any other apps on your device that could prevent the update of the Dropbox desktop application?

These could be apps that monitor or change the Dropbox folder in some way.

Keep me updated with any progress!

Hello there! Not that I'm aware of. Could you perhaps give me an example of programs that might interfere?

At one point before attempting reinstalling, I temporarily disabled my anti-virus/anti-malware program, but even then the desktop app would not install and ended with the same error message previously mentioned.

Jay

For instance, Boxifier in the past has been known to prevent the Dropbox desktop application from updating.

If the app hasn't been installed with admin privileges, there could be similar issues.

If you're not on a Dropbox Basic plan with more than 3 devices connected, you could try an advanced reinstall of the app using the steps in this link?

Yes, I am on the Dropbox basic plan, and in devices I see my old phone (which I have now removed) and my current phone. Up until yesterday my computer was also connected and that is still not happening.

*Edited to add: I do see under "Connected Apps" my phone manufacturer (Samsung) and as far as I know, this was required on my old phone to connect to Dropbox, but I'm not sure it is required for my new phone. Is there somewhere I can find those permissions to check?*

I looked at the advanced reinstall instructions you linked to and I am not comfortable editing the registry on my computer. Also, since I uninstalled the desktop app, the linked Dropbox folder does not appear on my computer any longer.

Do I have any next step?

kanyekim

As you can see, I am subscribed to Dropbox's basic plan, and the devices section shows that I have both my old phone (which I have now removed), as well as my current device. The computer that I have connected to the internet previously was connected as well. However, that is not the case any longer.
Which browser is used cleared all history and cache or unstalled the current browser and installed again restart computer then used dropbox and enjoyed!
if not working again then used another browser to start the dropbox and enjoyed.

Hi, I'm not sure what you are saying or how it relates to my issue.

I have no trouble accessing the Dropbox website. I'm trying to reinstall the desktop app on my computer.

So are you saying my only option is to use the Dropbox website?

Hi @JenTo, sorry to be jumping in here, but are you still having issues with this?

If you do, I can send you an email to look further into this matter internally.

Thank you for jumping in, Walter. Yes, I still need help reinstalling Dropbox desktop on my Win10Pro PC.

No worries @JenTo - I just sent you an email, so we can have a closer look into this issue.

At your convenience, please have a look at your inbox and we'll take it from there.

I keep getting the same error over and over again.

Please help, how to resolve this error.

I am facing the same problem while installing the latest version of dropbox.

I tried all the possible ways to solve the problem, but still not solved and showed the same error again and again.

Hey @indraj436, sorry to hear about this.

Just to clarify, have you performed an
advanced reinstall yet?

Note that if you're on the Basic plan, there's a limit on the devices you can connect to your account. If you have more than 3, you'll need to remove any that are putting you over the
limit and try to install the desktop app anew.

Keep us posted!

Hello,

I have the same issue, I already performed the advanced reinstall.

Thank you

Hey @humus, thanks for joining the discussion and sorry to hear you're having issues with this.

Since this persists after an advanced reinstall, I'd recommend getting in touch with our
support team as they'll be able to assist further with account and device specific information.

You can also let me know your ticket ID in order for me to look it up in our system.

I already had mails exchanges with direct support (Ticket #15804954). We ended the discussion with this message :

According to my research and the screenshots you provided, the problem you’re experiencing appears to be caused by another app or service you’re using, not by Dropbox. We’re unable to provide support for third-party apps or services.

The best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support. I’d also suggest searching in the Dropbox Community.

I will try to upgrade to windows 11 now to see if it helps.

nothing better on windows 11.

I could download and install v.112.3.254 but unable to login, asks me to download latest version.

I made every update possible on my computer (drivers, OS, ...). It is a Lenovo E15 gen2.

Hi Walter

Yes, I have tried the advanced reinstall, but still facing the same problem.

I am on the basic plan but using only three devices.

Hello Humus

I have tried the advanced reinstall, but still facing the same problem.

I tried everything as well, nothing would work. Did someone find a solution?