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Dropbox App Stuck in Starting Loop

For the past few days, my dropbox desktop app is stuck on this screen. I've tried doing disk utility to my drive, uninstalling and reinstalling the app, etc. I am still able to access everything synced through my Finder, but there hasn't been any new syncing since this problem arrose.

Screen Shot 2021-12-06 at 1.01.46 PM.png

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Jay

Hi @timkov, thanks for bringing this to our attention.

Could you confirm the version of the Dropbox desktop application you're running?

You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar.

This will help me to assist further!

timkov

I'm running Dropbox (Version v136.4.4345) on MacOS Mojave (Version 10.14.6)

Jay

Is there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

timkov

Did a look and didn't see anything

Jay

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

scottstewart

I am having the same problem--the Dropbox app is looping on startup.

I have MAC Ventura 13.2.1

Dropbox version 170.4.5895

Please advise. Thank you!

Jay

Hi @scottstewart, could you try reinstalling the app, while not uninstalling it first, via this link?

Jonathan123

My dropbox app on Macbook Pro have been stuck on the initial "Starting" phase for a couple of days in a loop of hell. I have weeks of skript writing on stake here. The file is 6.1 mb så i cant see why it would be heavy to handle. The whole computer is grinding to a halt. Writing this is a miracle. Please, can you solve this for me?

Hannah

Hey @Jonathan123, thanks for bringing this to our attention.

When did you notice that this issue started? Was it after some kind of update, either of Dropbox or your OS?

Also, what is your computer's OS version?