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I lost my files after uninstalling Dropbox

FilipeMello

Hi everyone,

I uninstalled Dropbox for desktop yesterday. I lost my files after uninstalling Dropbox. It shows inaccessible icons from my files on the computer. My desktop, documents, and downloads were synced before. I urgently need to regain access to my files locally.

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Hannah

Hey @FilipeMello, thanks for joining our Community.

It seems you uninstalled the Dropbox application without disabling the backup feature first.

So the best thing to do right now, would be to reinstall Dropbox and then disable backup.

Once backup is turned off, you should be able to uninstall Dropbox and not have any issue.

Let me know how it goes.

FilipeMello

Hi Hannah!

Thank you for your answer. I reinstalled Dropbox here, but there's nothing here anymore. My files aren't here, except from one folder. There's nothing both local machine and cloud. How can I recover my files, please?

Hannah

Thanks for updating me on this, Filipe!

When you reinstalled the Dropbox app, did you sign in to the same account as before?

Can you also take a look at your deleted files and your events page, to see if you can find anything related to the files you're missing?

FilipeMello

Hey Hannah,

No, I appreciate your work, thank you for keeping in touch. Yes, I logged in to the same account and verified deleted files, but there's nothing there. On the Events page, there are only updates about one file that remains in my Dropbox account. All events about all the other files are not there, it's everything empty. I really need to recover these files. Thank you again for your support!

Hannah

Of course, Filipe, I'll try my best to help you with this!

Have you taken a look at your trash/recycle bin? Maybe you'll find them there.

FilipeMello

I appreciate that, Hannah.

Yes, I've looked in the trash, there's nothing there. 😞

Thank you so much for helping!

Hannah

Sure thing, Filipe and happy Monday!

If you go to the original location of your desktop files, do you see a 'Files in Dropbox' shortcut?

Also, in your Dropbox folder, do you see a "Mac" folder? Did you check for your files in there?

francisact

There is nothing there. You guys have ****** up how Windows works. You should be held liable for this.