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Strange folder icon appears on most of my Dropbox files

This filebox is showing up on almost all of our dropbox files. We recently got a new home pc. i went through the sync steps for dropbox and the files show up but have this filebox on them. when you double click on one to open it, it just spins and won't open. Anyone know what it means and how to fix it so the files just open like they should? thanks.

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Rich

@cdelosriosru wrote:
Have you solved the issue? I have the same problem

It's not a Dropbox icon. It's from Windows 11 and/or OneDrive. You need to make sure that OneDrive isn't trying to sync the same files that Dropbox is syncing.

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Hannah

Hey @CBL70, thanks for reaching out to us!

This doesn't actually appear to be a Dropbox sync icon.

Have you perhaps enabled any other, third party syncing services on this computer?

Can you try disabling them, to see if the Dropbox syncing icons come back?

Let me know how you go.

cdelosriosru

Have you solved the issue? I have the same problem

Rich

@cdelosriosru wrote:
Have you solved the issue? I have the same problem

It's not a Dropbox icon. It's from Windows 11 and/or OneDrive. You need to make sure that OneDrive isn't trying to sync the same files that Dropbox is syncing.