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Windows 11 and Dropbox

Is there any reason not to upgrade from Windows 10 to 11 with respect to Dropbox? Will it be seamless, or might I encounter problems with Dropbox after installing Windows 11? Anything I should be aware of about using Dropbox before I install Windows 11? Thanks.

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Walter

Hey @davidtylera56, welcome to our Community and thanks for using Dropbox!

You should be able to install our desktop app on a Windows 11 machine normally.

If you notice any issues, please let us know!

PedroAstudillo

I am working normally in dropbox with Windows 11, at the moment there is no error, but it usually shows a synchronization error message (when you click to see details it simply comes out that everything is fine but the message is jumping during the day).

Walter

Hey @PedroAstudillo - thanks for joining the discussion here!

If you come across this error message again, could you send us a screenshot so that we can have a visual too?

Thanks a bunch!

PedroAstudillo

There you have the pics, and usually need to click in order to start synchronizing (you can see how the dot changes from red to blue on the bar).

HIMALAYAS Trial

I am trying to install Dropbox on my new Dell XPS running windows 11. I have tried using the app installer and the offline installer - they both keep crashing (error code: 1073741795). I have tried following the troubleshooting steps. No luck.

Videofirma

After installing Windows 11, the Dopbox desktop application stopped communicating with the server. Technical support was not able to help in any way (I answered all their questions and fulfilled all requests). I had to go back to Windows 10 and the problem immediately disappeared.

Walter

Hey @PedroAstudillo, @HIMALAYAS Trial & @Videofirma - thanks for the reports!

Could you all try an advanced reinstall and let me know how it goes?

Videofirma

I contacted technical support via chat just recently. The Dropbox specialist suggested many standard actions (Ticket #14879142), but none of these helped. Then I was given the standard response that the request would be forwarded to the specialists and they would respond later. However, I use Dropbox for business - I don't have the ability to wait that long for such critical issues to be resolved.

Videofirma

It didn't help.

Walter

In that case, I'd suggest that you contact our Support team for further assistance @Videofirma

You can also let me know the ticket ID so that I can look it up in our system.

Videofirma

I already wrote the application number above, it has not changed: Ticket # 14879142 .

MRBUSBY

Hi @Nancy @Walter ,

Please post if this issue has been resolved. @Walter seemed to identify an issue for my situation (ARM processor), but before I purchase a different computer with a different processor, I need to know that there is a solution to the problem. The other threads seem to indicate that the error occurs on computers which do not have an ARM processor.

I have been a Dropbox Professional (paid subscription) for 10+ years and would like to continue using the program vs moving to another app.

MRBUSBY

@Videofirma

I'm searching for a resolution to the same error message. Can you tell me if your issue was resolved and if so, what steps were taken?

There are three threads within this forum and I have been following all three searching for a resolution.

@Walter @Nancy

Jay

Hi @MRBUSBY, have you tried contacting the
support team directly regarding this matter? If so, do you have the ticket ID so I can locate it on the system?

MRBUSBY

@Jay

@Walter identified an issue with the current computer (Galaxy Book) because it has an ARM processor.

However, I am purchasing a new computer which will have Win11 Pro, i7 processor and don't want to encounter this unresolved issue.

My last computer that crashed was running Win7 with an i7 processor and Dropbox desktop functioned without any problems. The Galaxy Book purchase was a mistake.

Fuhrmon

Has anyone determined if there is a fix to this issue? I just purchased a new Microsoft Surface Pro X running Windows 11 with no success installing the DropBox app. Repeated error messages. DropBox S installs from the Microsoft Store but seems stripped down and won't let me map the drive to File Explorer. Can someone please help? Mine also has an Arm processor, so Norton doesn't install either I'm finding out.

Walter

Hey @Fuhrmon, sorry to hear about this.

As mentioned in
this Help Center article, our desktop app doesn’t support ARM processors on Windows operating systems, except for on
Windows in S mode.

I hope this clears things up!

mattkensil

is there a plan to resolve this? i would hope that dropbox doesnt think the dropbox for s mode is an acceptable alternative to the fully integrated dropbox applicaiton which allows me to sync files and work with them in window, attach them to emails, etc.