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Grant file access

dianam1

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access i'm an admin.

what should i do?

Thank you.

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Walter

Hi there @dianam1, thanks for using Dropbox and happy Monday!

Could you please send me a screenshot of the error you get so that I can have a further look into this?

Also, do you get any different results if you do this through our website?

Let me know!

Stephanie T.3

I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?

Is there a problem with syncing?

Megan

Hello, @Stephanie T.3, and thank you for posting today!

Can you let me know your app's syncing status?

Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this.

Thanks!

Stephanie T.3

In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to.

My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?

I hope someone can help me because I'm losing productivity trying to sort out this problem.!

Jay

Hi @Stephanie T.3, the two screenshots are identical and aren't showing enough detail.

Could you try re-uploading them if these images aren't showing the correct info?

dianam1

Hi Walter!

Problem solved I had to update my Microsoft.

Thank you for your reply.

Walter

Glad to hear that @dianam1 - thanks for keeping us in the loop too!

Let us know if this works out for you too @Stephanie T.3

Stephanie T.3

I changed the syncing status to enable files to be saved locally, on my app, as well as on Dropbox, and I think this is the answer to my problem.

Thanks, everyone, for the tips and suggestions.

Stephanie

Walter

Glad to hear you managed to resolve this as well in the end, Stephanie.

Enjoy the rest of your day and see you around the Community!