When I run the Dropbox application on Mojave or Cataline Mac OS, instead of the application, it just opens a new Finder window. I want the application back - how do I run it?
@Michael L.80 wrote: hmm my Preferences doesn't look like yours and it doesn't have that option. Here is what I see:
hmm my Preferences doesn't look like yours and it doesn't have that option. Here is what I see:
I'm on Windows so it looks a bit different, but the same option is right there in your screenshot. Just change it to Dropbox desktop app.
@Michael L.80 wrote: When I run the Dropbox application on Mojave or Cataline Mac OS, instead of the application, it just opens a new Finder window. I want the application back - how do I run it?
Go into Dropbox Preferences and make sure it's set to open folders in the app, and not Finder.
Hi there,
Tried opening the MAC desktop app after a few weeks of not using it. Only opens the finder window not the app. I have uninstalled and re-installed the app, no change.
Tried a few of the other solutions suggested on the community pages and no change.
- Unlinking computer and signing in again from setting on dropbox.com
- accessing preferences from icon on the menu bar (options described in the help forum were not available.
Mac OS is High Sierra 10.13
Any help would be appreciated.
Thanks
I am having the same problem and when I open preferences I only have the first two drop down menus. The option Open Folders In is not there.
I have uninstalled and re-installed twice. Shut down and restarted. No change
The app was working fine 2 weeks ago and as far as I can remember there have been no OS updates in that time.
Please advise
Like GarethA, I am having the same issue where I cannot open my Dropbox desktop app - it only opens in Finder. I opened my Dropbox Preferences, but I can't find the "Open Folder In" dropdown. Please advise!
Hey guys, happy Wednesday!Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.
Support for the desktop window ended on Jan 17, 2022.Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us.You can still save, view, share, and access all your files with the Dropbox folder in Windows Explorer/macOS Finder, the taskbar/menu bar, on dropbox.com, and from the latest iOS and Android apps.Don't hesitate to get back to us if anything comes up.
I don't know what this means Don’t worry—we're continuing to support a great desktop app experience for you
You said that the support ended but that you are continuing to support the app?
Does this mean that you are going to relaunch the ability to run the app on our MACs as an app and not through finder?
Thanks.
Wendy
Hi Megan,
I am also confused by this response. I have an Apple laptop computer (specifically a MacBook Air M1 2020 with MacOs Monterey). Will Dropbox be able to help assist me and others with this Dropbox App issue? I am hoping that when I click the Dropbox App in my Dock (bottom of screen), that it will open the App and not in Finder. I was able to open the Dropbox App without Finder yesterday morning and toward the evening, I was unable to do so. I am not sure if this information is helpful, but I didn't do any update to my computer yesterday. Thanks!
@MTibbs
The screen you are talking about has been depreciated. The only thing you can now see is a finder window. The rest should be done at the website. It isnt possible to get it back now.
That is not what the message says. In any event, I find the website to be very slow and cumbersome. I can't figure out how to search for phrases.
Refund, Refund, Refund!
I really liked the feature in the app where it would list my starred folders on the left panel for side-by-side easy access next to the rest of my files. The website also no longer allows for this feature. The restructuring of the website is also more cumbersome (requires more clicks) in its organization that it was previously. How do we get this back?
This is terrible, because the app was the only way to get links to Dropbox files (for sharing) when right-clicking on it in the Finder window didn't produce any of the Dropbox context-sensitive options, which happens routinely for some reason. Can someone at Dropbox confirm please: the standalone application is really gone and not coming back??
Hello, this was discontinued as of January 17, 2022. Is there a way to access this feature again?
I have the same issue. I have been troubleshooting this for two days and I can't come up with an answer. My Dropbox app worked great and all of a sudden it stopped working and now only Finder opens. I went to preferences as they recommended, uninstalled the app and reinstalled it again, I restarted the laptop several times and nothing. It doesn't work. Please Dropbox people, the App is great, but it can't be used.
I have been troubleshooting this for two days and I can't come up with an answer. My Dropbox app worked great and all of a sudden it stopped working and now only Finder opens. I went to preferences as they recommended, uninstalled the app and reinstalled it again, I restarted the laptop several times and nothing. It doesn't work. Please Dropbox people, the App is great, but it can't be used. You guys need to get on this.
@LK55 they have killed the app window on purpose. Can only use Finder now (or website).
It's ridiculous.
From Mark SuperUser II: "The screen you are talking about has been depreciated. The only thing you can now see is a finder window. The rest should be done at the website. It isnt possible to get it back now."
I don't understand, and it's pretty clear that I'm not the only one...
What is the purpose of the desktop app if it serves only as a shortcut to my system's native directory viewer, where it's syncing files with the web version, where I have to go for any of the other Dropbox functionality?
I'm writing this two weeks AFTER the apparent date that the desktop app was "deprecated," and yet I was able to download the desktop app at https://www.dropbox.com/downloading, and install it with apparent success, until I couldn't get the app to open -- OR show up on my dock, by the way. There was no messaging telling me anything about these changes, so the experience I was having was that something wasn't functioning as it should. I spent a lot of time trying to fix it! What a waste of time. Couldn't you have saved people that hassle?
Why would you do this? And why are your forum supporters like Megan (Dropboxer) so uninformed about it that they would offer a response like this:
"...we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.
Support for the desktop window ended on Jan 17, 2022.Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us."
No shade to Megan or Mark, they're clearly doing the best they can with no communication from the powers-that-be inside Dropbox. But how are we to interpret a statement that says "the desktop window is no longer supported, but we're continuing to support a great desktop app experience"? All there is left of the desktop experience is a folder containing files syncing to the web.
I've recently gotten a new Mac laptop, and have been going back and forth on whether to stay with Dropbox or acquiesce to Apple's pressure to switch to iCloud -- which is not only built in, but would save me $13 a month. I think you've provided the tie-breaker.
