dropbox-paper is very helpful for me!
but now its making problems', its not uploading true images.
here is a screen shot:
thanks for trying helping me!
How large are the images you're trying to upload into your Paper doc? regular. its the same pictures from another time.
Are you able to instead upload the images to your Dropbox account directly, and then add the images from there? yes its worked. its a good idea to keep my work. but why its not uploading direct from my computer?
maybe its because I change my internet to a hot-spot that worked little slowly?
i don't have a a stable WiFi connection
ok. thanks!
Hello Dropbox community!
I've been using Dropbox Paper for awhile now and I've never had a problem until today. When I try to add a screenshot to paper, it gives me this:
My laptop is hard wired and I've restarted the computer and browser twice. Any suggestions?
Thanks!
I am unable to insert any image on a Dropbox Paper page and have it remain visible for more an a second before it disappears and is replaced with the message, "Couldn't load preview". To keep things simple, I tried this using a small (164 KB) JPEG headshot of myself. I can reproduce this.
Details:
What happens: After I use the Insert Image button on the task bar, I navigate to the JPEG (in my regular Downloads folder, which is not synced to Dropbox) and select it. It appears for a second (top screen shot) and then disappears and is replaced with an error message (bottom screen shot). This happens with JPEGs and PNGs. When I click the link in that error message box, the image downloads — so it's being stored somewhere on Dropbox.
Curious side note: My image file has no spaces in the filename, but if I do put a space in the filename and try this, clicking that link in the error message does not download the image; instead, the following XML code appears:
Not being able to add any image to my Dropbox Paper pages is proving to be a huge disappointment.
Hey @Magill3179 & @Stefanwork - thank you both for your reports.
Since you've already done some troubleshooting, as a last troubleshooting step could you try another wifi network and let us know if you still get the same error?
I am WFH and have only my home wi-fi network. When I next go into the office, I'll try the network there and report back. That may take at least a week. By the way, I was able to insert images into Dropbox Paper from home last week. I updated a particular page with images. However, as of today, I am unable to do so. The only difference between last week's work and today is that, after my work week ended, I updated macOS to 12.5.1. Perhaps that is a clue.
Walter, a coworker informs me he cannot upload images either. He gets the same error message. He works from home too. Like I, he was able to do this "just the other day."
His macOS: 12.2.1.
Walter, what is your experience trying this? 😉
That is, is it systemwide or something...
Adding new images to my Dropbox Paper doesn't preview the images for me anymore.It's saying "Couldn't load Preview"
That's what happens with me. The image shows up for about three seconds and then I get a message saying "Couldn't load preview".
@Stefanwork. Thank you so much for responding!
I'm not using Wi-Fi, I'm hard-lined directly to the modem. I can everything in Paper except load a screenshot.
Update: If I paste a Dropbox URL for an image onto a blank Paper doc, the image will appear and remain visible above the URL (see screen shot). I can then delete the URL text from the page and still retain the image on the page.
However, that is an inelegant way to post images on a Paper page — and as others have confirmed, the Insert Image method is not working as expected, or even as it has recently.
@Stefanwork. Unfortunately, that won't work. We always have multiple screenshots on one page.
Any idea why it just stopped working? It was working fine this morning...
Thanks again for your help! I appreciate it!!
I'm currently unable to upload images to my Dropbox Paper. Below is the error message that kept showing up.
I've been using Paper for months and this is the first time I've had this issue. I'm connected to a high-speed home wifi that is stable.
Is this a system-wide issue? Could the support team look into it, as I cannot make any progress on work at the moment.
I create a Dropbox paper and add pictures.
I did it by different ways - PrinScreen and paste to the Dropbox, using Drag-and-Drop, or just 'Inser image' command.
Everything worked well. But today I cannot do that anymore - I get the error message:
Same here
When I opened up the browser DevTools, it said:
Hi there,
At the moment I am writing my graduation report in dropbox paper. It went well for a while but now I look back at my files and I see that all images give an error (see screenshot). When I click on the link of the file I get to a webpage with the message: "Access Denied". This project is very important to me.
Thanks for the effort,
Sjoerd
Bumping this up as the issue still persists.
Hi everyone, does this occur for files that you've previously uploaded to Paper?
How did you attach the images into the Paper doc, did you copy and paste them in, or upload them onto your account and then attach them to the doc?
Hi Jay, for me it occurs for new files I try to upload to existing Papers I've been working on.
I have always uploaded by copying and pasting files from my clipboard to Papers.
Just in case, I never needed to upload my files onto my account first (that would dramatically slow down my work process.)
Thank you.
Hi Jay,
Thanks for your response!
I made these files several weeks ago and it worked fine. I dragged the images from my finder to the dropbox paper file. Since a few days ago it's like this.
Could you try using another browser to see if this helps when uploading or viewing images in the Paper doc?
I don't understand why but your tip actually helped! When I open the Dropbox pages on safari it works!
Thanks for the help,
Have a great evening!
You can paste URLs to multiple screen shots on one page. I pasted several image URLs and got previews for all of them, including PDFs. It appears to be our only workaround for now until Dropbox fixes the issue of uploading images to a page. (Like you, I could do that just fine until yesterday.)
Glad to hear it's working for you now!
If you need any further assistance in the future, please let me know.
