Failed - Forbidden Download

Question

Hello, I need your help to resolve an issue with downloading videos from dropbox. I'm not sure why but there are some videos that I can't download because it said: "failed - forbidden". I already tried changing the browser and clearing the cache but I still got the same error. Please help.

Jay · Answer

Hi @PinkyL86, it sounds like there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Could you check each of these possibilities and let us know what you find out!

PinkyL86 · Answer

Hello, thank you for your quick response. The file size of the video I wanted to download is 266.57 MB. Please see ss (bottom left). Thanks!

Hannah · Answer

Hey @PinkyL86, thanks for your post!

Can you tell us how large is the file you're trying to download (in size, not length)? Is it larger than 20 GB?

Also, can you please send me a screenshot of the error message, so I can check it out?

Thanks!