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Tag notifications not working consistently in Google Docs created in Dropbox

In Google Docs I created through Dropbox, we are not getting notifications of all tags and comments in those files. If I tag someone, they may or may not receive an email notification. I can't seem to figure out why some come through and not others. I don't see GSuite related notification settings within Dropbox. Is this a known issue or do I need to change something in settings?

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Megan

Hey @mirmalaide, I hope you're having a great Friday!

Can you clarify if the email notification they receive when you tag them is coming from Dropbox or Google?

Let me know more, thanks!

mirmalaide

Thanks for your reply, Lori. The notifications are from Google.

Megan

Wishing you a great Monday @mirmalaide!

In this case, you should be checking in with Google regarding those tags on how to enable or disable them.

Give me another shout if something comes up.

mirmalaide

We all have notifications turned on, but there seems to be an issue specifically with Google documents created in Dropbox. I tried contacting Google support but they confirmed that they have no access to files created in Dropbox. As I said, sometimes they come through, and sometimes not. Do you have any other suggestions?

Megan

Hey @mirmalaide, I hope you're doing well!

Let's try something. Can you try disconnecting Google from your account's connected apps, then re-connect back?

Sign in to dropbox.com.
Click your avatar (profile picture or initials) in the upper-right.
Click Settings.
Click Connected apps.
Click the arrow next to the app you’d like to disconnect.
Click Disconnect.

Let me know what you find.