Couldn't start Dropbox permissions error

Hi again @Andy Coda,

The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:

ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A

Next try fix the problem using following commands:

sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.app

Execute the first (ls) command again. Is something changed? 🧐

Hope this helps.

All comments

@Andy Coda wrote:
..., I've followed a series of terminal scripts from the FAQ section but it did nothing. ...

Hi @Andy Coda,

As mentioned in the error message (on the bottom), you have given strange write permission on some places. In the same context, what are the "series of terminal scripts" you have tried? To be clearer, share a link to them and/or post exact steps you have done (list the commands used). Just for one more example: every local user have write access to your Dropbox folder, but can't read or comes in there. 🤷 I can't see any meaning to be so. It byself isn't a reason Dropbox to stop work, but could be a "symptom".

Have you tried reinstall the application? Dropbox application folders recreation (during reinstall) might fix the permissions automatically. 😉 Try it, if haven't yet!

If still no any luck (including error log, you have posted, doesn't change in any way), let's see how your system create a file by default. Just create a dummy file, list it, and finally remove it using following commands:

echo "Hello world" > ~/hello_world.txt
ls -l ~/hello_world.txt
rm ~/hello_world.txt

Execute the commands one by one and post the result of the "ls" command (the second one). Let's see if some setting gets mess and those permissions are set by default. 🧐

Good luck.

Hi,

I am unable to uninstall the Dropbox app - it says extensions are in use. That was my initial thought: to re-install - the old On-Off is normally the one! Odd as I'm unaware of giving any permissions recently, it functioned fine last night and not today.

The commands I tried were these:

Click the Dropbox icon on the menu bar.
Click your profile picture or initials, and select Quit Dropbox.
Open the Terminal app (at /Applications/Utilities/Terminal).
Copy and paste the following lines one at a time into Terminal. Press Enter after each one.
```
sudo chflags -R nouchg ~/Dropbox ~/.dropbox ~/.dropbox-master
sudo chown "$USER" "$HOME"
sudo chown -R "$USER" ~/Dropbox ~/.dropbox
sudo chmod -RN ~/.dropbox ~/Dropbox
chmod -R u+rw ~/Dropbox ~/.dropbox
```

Restart Dropbox by double-clicking the Dropbox icon in your Applications folder.

The link is: https://help.dropbox.com/installs-integrations/sync-uploads/stuck-syncing

I'll try the dummy file thing now (I presume you mean a file anywhere, as in just a .txt file on my system, not in Dropbox? Apologies, I'm not the most computer literate!)

Thanks again!

Hi @Здравко

So, I did the commands as listed for the dummy list, hope I understood correctly, and this is the result of the ls command:

-rw-r--r-- 1 andrewmackay staff 12 20 Mar 15:13 /Users/andrewmackay/hello_world.txt

The file did appear as a txt file in that location so.

rgds

Andy

https://www.dropboxforum.com/t5/Dropbox-files-folders/Why-am-I-getting-a-Couldn-t-start-Dropbox-permission-error/td-p/22462

Hi again @Andy Coda,

ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A

Next try fix the problem using following commands:

sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.app

Execute the first (ls) command again. Is something changed? 🧐

Hope this helps.

HleeLee

I'm having the same issue. Except that I just used the Migration Assistant on my new laptop from a Time Machine backup. I found this other info, but it didn't work for me. So now I'm lost.

Hi @HleeLee,

Take in mind that the initial error message is a template pretty same for almost all kind of critical issues Dropbox application encounters. The same message dialog definitely doesn't mean the same issue! When you are saying:

@HleeLee wrote:
I'm having the same issue. ...

... what do you actually mean? 🤔 Is it the same log text or not? The dialog is saying the same even if there is an issue not directly related to permission! 😉

Hope this clarifies matter, why so many different solutions related to the "same" message.

HleeLee

To me, it looks very close to what the OP said (below).

I also attached a screen grab of the error popping up even after it says my permissions were fixed. I've also restarted after doing this, nothing changes. I've uninstalled and reinstalled. I reinstalled my OS (Big Sur). So far nothing has worked.

bn.BUILD_KEY: Dropbox
bn.VERSION: 118.4.460
bn.constants.WINDOWS_SHELL_EXT_VERSION: 47
bn.is_frozen: True
machine_id: 7995f91a-65d8-575a-8e97-d76493f7e6d2
pid: 1212
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='HleeLeeKron', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Hlee Lee Kron', pw_dir='/Users/HleeLeeKron', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='HleeLeeKron', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Hlee Lee Kron', pw_dir='/Users/HleeLeeKron', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'HleeLeeKron', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'HleeLeeKron', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/HleeLeeKron'
appdata: '/Users/HleeLeeKron/.dropbox/instance1'
real_path='/Users/HleeLeeKron/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/HleeLeeKron/Dropbox'
real_path='/Users/HleeLeeKron/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/dw/6ntvgsfs53b3pl_bl8746dhw0000gq/T'
real_path='/private/var/folders/dw/6ntvgsfs53b3pl_bl8746dhw0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 817, in wrapper
File "dropbox/client/main.pyc", line 6387, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5800, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 239, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 295, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 176, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 143, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 232, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 625, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 206, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 79, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

@HleeLee wrote:
To me, it looks very close to what the OP said (below). ...

😁😆🙂 @HleeLee, Do the actual error messages look the same:

@Andy Coda wrote:
Exception: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten

@HleeLee wrote:
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

What you would say? 🤔
In both cases permissions are involved, but completely different types and on completely different places! Your log is less informative @HleeLee, causa missing exact place, so there are much more possibilities. It's clear only that the problem rise up within Dropbox folder for you (the "nucleus" engine works there). Reason could vary from antivirus protection triggered erroneous (check antivirus protection) up to your system puts Dropbox folder in "quarantine" (are there some unusual extended attributes falls from nowhere).... or similar.

One thing you can try: rename your Dropbox folder to something like DropboxBackup. Create new Dropbox folder and copy all old content to the just created folder (copy NOT move, using move you would move possible unwanted attributes). Try run Dropbox application now. If everything works, you can wipe out the old folder. 😉

Might be there easier way, if we know exact reason and place, but no such information. Let's hope some day Dropbox development will improve error information (in the particular case what exactly "open" command is trying to open and the exact system error code received)... let's hope.

Hope this helps.

HleeLee

I forgot the screen grab last post but I seemed to have figured it out.

I followed the info here: https://support.apple.com/en-us/HT208050

I changed from bash to zsh, restarted. Dropbox worked, but I couldn't save anything to the desktop. So then I changed it back from zsh to bash and now it all works. I hope it stays that way!

So the result of the first command is:

total 2256

drwxrwxrwx@ 5 andrewmackay staff 170 16 Mar 18:06 .

drwxrwxrwx@ 4 andrewmackay staff 136 16 Mar 17:58 ..

-rwxrwxrwx@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad

drwxrwxrwx@ 3 andrewmackay staff 102 16 Mar 17:58 Resources

drwxrwxrwx@ 3 andrewmackay staff 102 16 Mar 17:58 _CodeSignature

Andis-iMac:~ andrewmackay$

and here is the ls command again after running those commands:

total 2256

drwxr-xr-x@ 5 andrewmackay staff 170 16 Mar 18:06 .

drwxr-xr-x@ 4 andrewmackay staff 136 16 Mar 17:58 ..

-rwxr-xr-x@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad

drwxr-xr-x@ 3 andrewmackay staff 102 16 Mar 17:58 Resources

drwxr-xr-x@ 3 andrewmackay staff 102 16 Mar 17:58 _CodeSignature

Andis-iMac:~ andrewmackay$

to me looks the same, excpet the '-' has moved, if that means anything.

@Andy Coda wrote:
...
-rwxrwxrwx@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad
...
and here is the ls command again after running those commands:
...
-rwxr-xr-x@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad
...
to me looks the same, excpet the '-' has moved, if that means anything.

Yes, it means, definitely. Did you see 'w'? That means 'write' permission. The Dropbox application complains you have given too many permissions to everybody. Do you remember? On first list, there are 3 'w's! The first is your permission, second is group (staff) permission, and the last is for everybody else (the same for 'r' - read and 'x' - execution for file or enter for directory). In second list for the same file only you personally have write permission. Let's see the end result: Does the Dropbox application runs normally? If not, is the error log the same? Post it, if any.

It's good idea to figure out how exactly you have all these permissions given erroneously and no repeat it anymore! Try recall what you have done short before the problem rise up.

I've just restarted my computer after the last set of commands, and it's working normally again now! Thank you!

Not too sure what caused it. I accepted an invite yesterday and requested access from my email as it had been shared to my other email which I don't have set up on the app. But that was all via my phone app, not the computer. I then tried deleting a folder I had shared with me and that hung so I force quit, in fact, the whole computer hung and I had to force shutdown. Maybe it caused a glitch somehow?

Anyways, sorted! Really appreciate your help and guidance!

rgds

Andy

JohnMc_Lpool

I've searched the threads and can't find anything recent that doesn't regurgitate "right click on Dropbox icon" type of advice. Dropbox won't start so there is no icon.

Since upgrading my iMac to Big Sur, the same thing is happening every couple of days at least. On start up I get the alert "Couldn't start Dropbox." with the message: "This is usually because of a permissions error. Storing your home folder on a network share can also cause an error."

I already own the folder. I am already an administrator.

The only way round it is to uninstall and reinstall the app. I can't be doing that every day.

Here is the log it tells me to send to support:

bn.BUILD_KEY: Dropbox

bn.VERSION: 119.4.1772

bn.constants.WINDOWS_SHELL_EXT_VERSION: 47

bn.is_frozen: True

machine_id: c5cc0e6c-2be2-553d-8204-7c9039b69b3c

pid: 10167

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='johnmcdonald', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John McDonald', pw_dir='/Users/johnmcdonald', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='johnmcdonald', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John McDonald', pw_dir='/Users/johnmcdonald', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johntemp', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johntemp', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/johnmcdonald'

appdata: '/Users/johnmcdonald/.dropbox/instance1'

real_path='/Users/johnmcdonald/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/johnmcdonald/Dropbox'

real_path='/Users/johnmcdonald/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100775 uid=501 gid=80

parent mode=0o40775 uid=501 gid=80

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/rb/5c1vt9fd0nj13npx220rs5h00000gn/T'

real_path='/private/var/folders/rb/5c1vt9fd0nj13npx220rs5h00000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 7672, in main_startup

File "dropbox/client/ui/cocoa/uikit.pyc", line 701, in initialize

File "dropbox/client/ui/cocoa/uikit.pyc", line 266, in create_app

File "dropbox/client/ui/cocoa/uikit.pyc", line 242, in static_init

Exception: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten

Any help to solve this issue once and for all would be useful.

Thanks

Hi @JohnMc_Lpool,

You haven't taken a look on the help center. There is exactly the same case referred at the moment of this post. Follow the solution' steps, pointed there. 😉

Hope this helps.

Hey guys!

I cannot login to Dropbox for two weeks now on my MacBook. The error message is always: Permission denied. In addition there's always this code:

bn.BUILD_KEY: Dropbox

bn.VERSION: 134.4.4115

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 3eb1a00f-9cd3-5e14-a27c-9f85e126d669

pid: 75074

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='daphong', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Christian Nguyen', pw_dir='/Users/daphong', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='daphong', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Christian Nguyen', pw_dir='/Users/daphong', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'daphong'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'daphong'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/daphong'

appdata: '/Users/daphong/.dropbox/instance1'

real_path='/Users/daphong/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/daphong/Dropbox'

real_path='/Users/daphong/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/4f/7660pmw5737760hrysvxst1c0000gn/T'

real_path='/private/var/folders/4f/7660pmw5737760hrysvxst1c0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 816, in wrapper

File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot

File "dropbox/client/message_queue.pyc", line 313, in _wrapped

File "dropbox/client/main.pyc", line 6070, in _init_components_for_account

File "dropbox/client/main.pyc", line 5994, in create_sync_engine

File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_locked

File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__

File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

Can somebody help me with this? Since I cannot connect to the Dropbox Support because the button won't work..

Thanks in advance

Hey @christiantuanphong, welcome to our Community and thanks for using Dropbox!

I've merged your message into this thread because the OP had the same experience.

Could you please try an advanced reinstall and let me know how it goes?

Thanks!

Hey Megan,
I tried the advance reinstallation already and it doesn't work

Hi @christiantuanphong, thanks for your rapid reply!

Would you mind if I reached out to your email so we could have a closer look into this?

Yeah sure

Hello Megan,
you still haven't contacted me via mail. Can you please do that so I can use dropbox soon again? My mail is: [email removed as per Community Guidelines]

Thank you in advance.

Kind regards,
Christian

Hi @christiantuanphong!

Just sent you the email, let me know if you have any questions!

DavidRGenet

Hi, I am having a similar problem on my Mac (macOS Monterey version 12.0.1). Here is the text I get. I am guessing the problem is in the last line where permission is denied in attempting to register icons but am not sure how to address it. Dropbox worked for some time then just stopped. Could have been some macOS upgrade.

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 73b50fa4-ab10-53d8-8d56-fd2c4a038aed
pid: 2019
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='davidgenet', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='David Genet', pw_dir='/Users/davidgenet', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='davidgenet', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='David Genet', pw_dir='/Users/davidgenet', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/davidgenet'
appdata: '/Users/davidgenet/.dropbox/instance1'
real_path='/Users/davidgenet/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/davidgenet/Dropbox'
real_path='/Users/davidgenet/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/4f/8vrg4zsn05d6pqhbw8x4x_xh0000gn/T'
real_path='/private/var/folders/4f/8vrg4zsn05d6pqhbw8x4x_xh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 832, in wrapper
File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"

Hannah

Hey @DavidRGenet, thanks for the nudge here and happy new year!

Can you try the steps listed by my colleague Megan in this thread, to see if they help?

DavidRGenet

Hey @Hannah. That did it! I was wandering around in this area over the weekend on my Mac but did not arrive at this fix. Thanks so much for the excellent support!

Dave

Hannah

Happy to see it worked, David!

If you need anything else, make sure to give us a shout.

Have a wonderful week ahead! 🙂

C Honner

Hi there,

My dropbox stopped Synching. I tried loading the app and I'm getting an error message. Can anyone help me please? I've reinstalled the app. Nothing seems to be working.

Error Message:

bn.BUILD_KEY: Dropbox

bn.VERSION: 141.4.3299

bn.constants.WINDOWS_SHELL_EXT_VERSION: 52

bn.is_frozen: True

machine_id: fda19104-2c4b-57e2-b558-ce1a3131650f

pid: 1089

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='bse', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chelsea Honner', pw_dir='/Users/bse', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='bse', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chelsea Honner', pw_dir='/Users/bse', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/bse'

appdata: '/Users/bse/.dropbox/instance2'

real_path='/Users/bse/.dropbox/instance2'

mode=0o40700 uid=501 gid=20

parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/bse/Dropbox'

real_path='/Users/bse/Dropbox'

mode=0o40307 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/hf/9b4dgl4914lbsz1wxlb20r100000gn/T'

real_path='/private/var/folders/hf/9b4dgl4914lbsz1wxlb20r100000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 838, in wrapper

File "dropbox/client/main.pyc", line 6619, in finish_dropbox_boot

File "dropbox/client/message_queue.pyc", line 313, in _wrapped

File "dropbox/client/main.pyc", line 6167, in _init_components_for_account

File "dropbox/client/main.pyc", line 6091, in create_sync_engine

File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine

File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 268, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 250, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 202, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked

File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__

File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

Hi @C Honner, wishing you a great Wednesday ahead!

Can you try follow
these steps?

If you have any questions, let me know.

joshk90

Hello, I am having a similar issue on my macbook (OS 11.7 Big Sur) but the linked thread is archived and I can not read the solution. Please advise.

bn.BUILD_KEY: Dropbox
bn.VERSION: 195.4.4995
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 25505974-a768-5144-ba87-af6786f45f0c
pid: 2192
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/**', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/**'
appdata: '/Users/**/.dropbox/instance2'
real_path='/Users/**/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/**/Documents/Josh/Work/Johnny/Dropbox'
real_path='/Users/**/Documents/Josh/Work/Johnny/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/19/mvvtl23s6r3_85n280pd7ppr0000gn/T'
real_path='/private/var/folders/19/mvvtl23s6r3_85n280pd7ppr0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 879, in wrapper
File "desktop/dropbox/client/main.py", line 6719, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6182, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6105, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 284, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"