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Upgrade your browser to use Dropbox

I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows:

Your current browser is not supported. We support the latest versions of the following browsers:

Edge
Chrome
Firefox
Safari

I also clicked each browser and installed its latest version, but still I have failed to see the sign-in option.

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Jay

Hi there @jmshon, thanks for posting!

Would you mind sending along a screenshot of the prompt you're seeing there, excluding any personal info?

Also, can you let me know which version of your preferred browser you're using?

Looking forward to hearing back from you!

jmshon

Thank you for helps.

Please see the below that I took screenshot.

The versions of browsers are Chrome (89.0.4389.82) and Firefox (not sure but I just downloaded from that link)

Jay

I can't read the words on the screenshot since they're too small.

Could you try updating your Windows device with any new security updates to see if this helps with the signing in process?

jmshon

Thank you for the response.

The word in the middle of the picture provides the links of four browsers (edge, chrome, firefox and safari).

I actually updated the Windows 10 (new ones yesterday) and also re-installed the three browsers (edge, chrome and firefox) following the links. But still I receive the same error windows.

Any solution that you can suggest?

I saw my desktop (Dell XPS) has not been sold on the Dell webpage. Due to this, this promotion is not working, which is I am doubt.

Alexander K.28

I'm having the same problem. It started recently. I'm not a frequent user of dropbox so it is difficult to say when exactly it happened and after what. Approximately a month ago everything was fine. Since then I definitely updated Windows itself and Edge. I would guess that the error is triggered by an opposite, not because I have an old version of a browser but apparently I have a too new version.

Alexander K.28

I hope my reply will be reported to the development team. This is clearly a bug in the browser identification code when displaying authorization page (https://www.dropbox.com/1/oauth2/authorize). Apparently it is very recent change. I display this page with the help of UWP WebView control, which is essentially an Edge Browser. I don't know why but that control identifies itself as this "User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; WebView/3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19042" and it is different from the regular Edge Browser. Also, I don't know what deems to be wrong with this line but because of that "upgrade your browser to use dropbox" is displayed. The regular Edge Browser on my system sends this header "User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.54". If I use this header in the WebView control, the authorization page is displayed but something is not working anyway. It always gives an error "There is a problem completing this request" when I click on "Sign in" button or even when I pause typing an e-mail or password. I would guess a side effect of captcha.

Alexander K.28

Finally, I guess, I got everything and apparently it is not a bug in the browser identifying but frankly speaking I didn't expect Edge 18 to become unsupported. IE is understandable but not Edge 18. What I learned is that UWP WebView running Edge 18 browser even though I have Edg 89 installed on my system. I expected WebView to use the latest installed engine but it was not true. Thus, I would like to ask, to continue supporting Edge 18, without it all UWP apps using WebView for authorization with Dropbox will break. So far I don't see a way how to use Dropbox web authorization from UWP.

jmshon

Because my main browsers are Chrome and firefox, I tried to log in this promotion dropbox once I removed the Edge on the control panel. But it is not still working.

nashworth

I am experiencing the exact same issue with the Webview control in UWP, specifically in Xamarin developing in the UWP environment. Unless and until Microsoft can update the Webview control, Dropbox needs to continue supporting Edge 18 or there is no way to use the Dropbox API to authenticate a user to use Dropbox in our app any longer. There is no way, that I have found, to use the external browser in UWP to authorize a user and retrieve the token from the external browser. This is a breaking change that Dropbox has inflicted.

Semaphore

I can not migrate to WinUI from UWP (which uses Edge 18 webview), because they do not support maps: Question: When is MapControl coming to WinUI 3.x? · Issue #3024 · microsoft/microsoft-ui-xaml (github.com)

Please revert this feature and wait at least one year until they implement all the missing features.

mtr_549

Is there a fix for this in the works yet from the DB team? I have had this same issue trying to mount Dropbox to a Windows machine using Cloudmounter.

Walter

Hello people; thanks for flagging this with us!

For anyone affected by this, may we reach out via email to have a further look internally?

mtr_549

Walter, that would be great, thank you! I'm free to get in touch whenever you can.

Walter

Sure thing @mtr_549; you've got :envelope:

shashank46

I am having the same problem, from past 6 months this is the same problem, does Dropbox will fix this problem or not. I am using Dropbox as data source, my browser is up to date. Please fix this problem as soon as possible. I tried holding ctrl+ shift but it didn't

work.

Screenshot 2021-04-26 130556.jpg

nareshkumar

Hi,

I am getting the same error 409 Upgrade your browser to use Dropbox.

Is there a solution for this?

Regards,

Naresh

cwbaugher

Yes Please! I have updated Firefox and keep getting this error too.

cwbaugher

Please send me an email also to help with Firefox and syncing.

cwbaugher

Please email me as I have updated my Firefox and it still won't sync.

TE150

I'm Also facing the same issue. if some one got the solution kindly let me know

zekka82

Hi !

There is unsolved isue Upgrade your browser to use Dropbox - Dropbox Community (dropboxforum.com) and i can't find a solution.

I'm trying to get the Dropbox authorization code using Powershell (script below). But I have an error. Has anyone solved this problem? Is there another way to get the authorization code now?

Add-Type -AssemblyName system.web
Add-Type -AssemblyName system.windows.forms

$AppKey = 'y7msy7vechuxro3'
$AppSecret = '956ljb09upxgpp8'
$RedirectURI = 'https://oauth.pstmn.io/v1/browser-callback'

$encodedRedirect = [System.Web.HttpUtility]::UrlEncode($RedirectURI)
$encodedKey = [System.Web.HttpUtility]::urlEncode($AppKey)
$baseUri = 'https://www.dropbox.com/oauth2/authorize'
$parameters = "client_id=$encodedKey&redirect_uri=$encodedRedirectresponse_type=code"
$uri = "$baseUri`?$parameters"

#рисуем форму для использования с веб объектом

$Form = New-Object -typeName 'System.Windows.Forms.Form' -Property @{
Width = 660
Height = 640
}

$Web = New-Object -typeName 'System.Windows.Forms.WebBrowser' -Property @{
Width = 660
Height = 640
Url = $Uri

}

$DocumentCompleted_Script = {
if ($web.Url.AbsoluteUri -match "error[^&]*|code=[^&]*"){
$form.Close()
}
}

#add controls to the form
$web.ScriptErrorsSuppressed = $true
$web.Add_DocumentCompleted($DocumentCompleted_Script)
$form.Controls.Add($web)
$form.Add_Shown({ $form.Activate() })

#Run the form
[void]$form.showDialog()

#parse the output
$QueryOutput = [System.Web.HttpUtility]::ParseQueryString($web.Url.Query)

$response = @{}
foreach ($key in $QueryOutput.Keys){
$response["#key"] = $QueryOutput[$key]
}

Hannah

Hey @zekka82, thanks for the nudge on this.

I've actually moved your post to the relevant thread.

Would you mind letting me know which browser you're using and which version?

Thanks.

zekka82

Dear Hannah,

Thank you for your response.

I use Ms Edge ver. 103.0.1264.62

Windows ver.

Windows 11 Pro
ver 21H2
Build 22000.795
Windows Feature Experience Pack 1000.22000.795.0

Actually I think the problem is in the System.Windows.Forms.Form and System.Windows.Forms.WebBrowser classes.
But there is no other way to automate the receipt of the authorization code. I really hope you can guide me how to solve the problem.

Best regards, Eugeny

Megan

Hey @zekka82, sorry to jump in here!

When you try accessing our website on a different browser, do you notice the same thing?

What if you use an incognito tab on Edge?

yangshaohua

I got the errorinfo on my Iphone

which is as follows:

Upgrade your browser to use Dropbox

Your current browser is not supported. We support the latest versions of the following browsers:

Edge
Chrome
Firefox
Safari

I also clicked each browser and installed its latest version, but still I have failed to see the sign-in option.

superjames888

I get that error too, an email would be nice.

Nancy

@yangshaohua, have you also checked this on a web browser on your computer and you see the same thing?

@superjames888, can you let me know the current browser you're using, as well as its version?

Let me know when you're both ready.

superjames888

I have edge, but I think it is using internet explorer, because the app developer was stupid and did internet explorer.

superjames888

I think you got confused, it is a app, and it asks to get a new browser, but when we do that, it does not use the browser. I am using the dropbox 20gb promotion, and it will not work

Hannah

Would you mind sending us a screenshot of the error, @superjames888?