I don't understand what is going on. This started happening yesterday and today, any change I make from my PC dropbox does not get synced to my dropbox, sometimes files take like 10 minutes in order to sync. I have tried many solutions: * Restarted Computer * Restarted Dropbox (this will restart sync BUT after it stops syncing, have to restart again if I want to sync) * Verified Interned worked properly as all my other syncing services are active and working * Disabled Antivirus * I have no cleaning app system etc, windows 10 is freshly cleaned. * Reinstalled Dropbox. * Clock is synced and not delayed (I know some syncing services have problems when clock is not synced) I am literally planning to make a script to restart dropbox every 1 min as I don't see any solution on google. please help me :(

Hey there!

I'm experiencing the very same thing: Dropbox won't sync unless I restart the app. It syncs just fine on my phone and on the website, but it just won't sync on my PC (Windows 10) anymore. It's like the servers forget to inform the app about the new files. :-/

I'm still trying to find a solution, but if you find a solution yourself, please post it on here, because that would be very helpful.

idanfo

the latest verion is F@#ed up!
try to downgrade and you will see it's ok....the only problem is that dropbox keep updateing by his self....

@idanfo

Oh, so it IS an issue with the newest version.. I had similar issues a long time ago which were caused by a faulty version of Dropbox as well. Meh..

@fenchai

Would you mind sharing your script? Seems like we'll have to work around that issue for a while.

fenchai

I have not found a permanent solution but only a temporal solution, the solution involves in restarting dropbox process, I posted the answer somewhere in this post. Please also let me know if you find a permanent solution. good luck to both of us

Same problem here on a MacBook with High Sierra and an Acer laptop PC with Windows 10. If I upload new files from phone, no sync happens on the two clients, unless I restart the app or wait some time (not sure how much, around 20 minutes I guess). Files are correctly uploaded to my account, as I can check within the phone app or the web app, but sync won't start on computer!

Everything was fine until a couple or days ago. No changes were made on the computers.

Dropbox team, please fix this!! Thanks.

idanfo

@Clauz79
What version of Dropbox app are you running on the pc?

114.4.426 on both computers.

Same for me, it's version 114.4.426 on my laptop.

Здравко

The problem is NOT application related. Seems, the system is compromised somehow. I have mentioned this already here. Let's see how long will take for Dropbox fix it.

It's working now!

For some reason I'm not getting notifications anymore but Dropbox is finally syncing again. ^^

Hi all. Problem seems fixed now!

Emma

Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

Please let us know if we can help with anything else or you're still having trouble!

fenchai

yes, can confirm it's fixed. thanks a lot. No longer need to loop restart ahhaha

Welp. It just went back to not syncing anymore...

Sorry to hear that @Sabbl.

Can you send us a screenshot of the app's exact status as shown in your menu bar/system tray?

SBAL1

My Dropbox is no longer syncing as well. I do most of my work on my iPad, and it has always synced to my PC before, but since December nothing has synced.

Hey @SBAL1; thanks for joining the discussion here and sorry about your syncing issue.

Can you please send us a screenshot of the app's status as shown in your menu bar/system tray so that we can have a better look into this for you?

Thanks!

Mine seems still ok, I'll keep watching!

user1900

Hello,

my dropbox only synchronized after I paused and resumed the sync. I decided to start using a beta version of the software, now the taskbar circle with arrows just keeps spinning and the status message just says

"Syncing...

Starting..."

This is happening only on one of the two Linux (debian-based) computers I have dropbox running and which I am trying to synchronize.

SBAL1

Thanks so much - I ended up reinstalling Dropbox on my computer and now it is syncing fine.

Hi I have been having a similar problem, if I edit a file on my PC, it saves to Dropbox and then to my Galaxy s9+ all ok, but if I edit on the phone nothing happens, file is saved in WDS but doesn't get transferred to Dropbox and on to PC folder. I have uninstalled and reinstalled several times, it works ok for a while then I have to reinstall again.

This just started happening a few days ago, I have used Dropbox for 3 or 4 years with no problem till now.

Hi @Bill E.12, thanks for joining the discussion here and sorry to hear about this.

I'm sorry to ask, but can you please clarify what WDS stands for exactly?

Also, do the edits on this file make it normally to our servers, meaning if you're able to see them when you access your account through a web browser?

Hi Walter, as I said yesterday I uninstalled from both phone and PC downloaded the latest for both, and reinstalled, this did sort the problem, but now less than 24 hrs later, its doing it again. In answer to your question I don't think edits from the phone when the problem occurs, are getting to your servers. If I open a file on my phone then select the little square with an arrow file opens, I can select edit mode, make entry, select save, and done , then exit when its working ok I get a downloading preview message, and all is fine. When its not working I get no message, and the preview file on the phone is unchanged, as is the one in Dropbox web and on my PC.

However if I start from the PC all is ok.

Phone is a Samsung Galaxy S9+ I have had it for some time and all has been fine till now.

Thanks for keeping me in the loop on this, Bill!

Have you tried clearing the app's cache at all lately?

Also, if you've made sure that your device's OS and our mobile app are up to date, can you send us a screenshot of the preview message you mentioned?

After the re install to pc and phone, when it again stopped syncing, I once again uninstalled and re installed the phone app only, not the pc app, and so far it seems ok. So that's 2 days and counting, All apps are up to date. Cant get screen shot the message just flashes up briefly as the file on the phone updates. Looking at the file it will flag updated 2 secs ago or similar.
I will keep fingers crossed, and let you know if if fails again.
Cheers Bill

Hi Walter, well sad to say it still happens after a few uses, so I am continually uninstalling it from my phone and re installing add infinitum.

I have noticed something that may help. When I open the file select edit, make whatever changes i need, select enter, but when I go to the file save Icon, its greyed out, so updates are not being saved so so sync.

I like Dropbox I have used it for several years even though I only use a fraction 32 g of the 2tb space I pay for (a plan with a smaller say 500 gig) would be sufficient. this has happened recently so whatever has been changed please get it changed back. I don't really want to migrate to one drive, but can't accept this situation for long.